{"id":11259,"date":"2022-01-17T14:52:44","date_gmt":"2022-01-17T07:52:44","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?post_type=faq&#038;p=11259"},"modified":"2025-10-31T09:02:21","modified_gmt":"2025-10-31T02:02:21","slug":"saya-tidak-bisa-mengakses-domain-telkom-university-igracias-situ-sso-lms-dll","status":"publish","type":"faq","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/saya-tidak-bisa-mengakses-domain-telkom-university-igracias-situ-sso-lms-dll\/","title":{"rendered":"Tidak Bisa Mengakses Domain Telkom University (iGracias, SITU, SSO, LMS dll)."},"content":{"rendered":"<p class=\"wp-block-paragraph\">Kendala saat mengakses domain Telkom University dapat disebabkan oleh pengaturan DNS yang digunakan pada perangkat atau browser yang digunakan. Berikut ini langkah-langkah yang bisa dilakukan untuk mengatasi kendala tersebut:<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #353535;color:#353535\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #353535;color:#353535\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/saya-tidak-bisa-mengakses-domain-telkom-university-igracias-situ-sso-lms-dll\/#Pengecekan_pada_Pengaturan_Device\" >Pengecekan pada Pengaturan Device<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/saya-tidak-bisa-mengakses-domain-telkom-university-igracias-situ-sso-lms-dll\/#Handphone\" >Handphone :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/saya-tidak-bisa-mengakses-domain-telkom-university-igracias-situ-sso-lms-dll\/#Laptop_atau_PC\" >Laptop atau PC :<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/saya-tidak-bisa-mengakses-domain-telkom-university-igracias-situ-sso-lms-dll\/#Pengecekan_pada_Pengaturan_Browser\" >Pengecekan pada Pengaturan Browser<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading has-blush-light-purple-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Pengecekan_pada_Pengaturan_Device\"><\/span><strong>Pengecekan pada Pengaturan Device<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<h4 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Handphone\"><\/span><strong>Handphone :<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Android<\/strong>\n<ul class=\"wp-block-list\">\n<li>Buka pengaturan pada Handphone.<\/li>\n\n\n\n<li>Kemudian cari dan tekan \u201cJaringan dan Internet\u201d.<\/li>\n\n\n\n<li>Cari menu \u201cDNS Pribadi\u201d.<\/li>\n\n\n\n<li>Pilih \u201cNonaktikan\u201d dan tekan simpan.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>iOS<\/strong>\n<ul class=\"wp-block-list\">\n<li>Buka Pengaturan (Settings).<\/li>\n\n\n\n<li>Pilih Wi-Fi.<\/li>\n\n\n\n<li>Pilih jaringan Wi-Fi yang sedang digunakan (ketuk ikon (i) di sebelahnya).<\/li>\n\n\n\n<li>Gulir ke bawah ke bagian DNS.<\/li>\n\n\n\n<li>Jika menggunakan DNS otomatis, maka opsi &#8220;Configure DNS&#8221; akan tertulis Automatic.<\/li>\n\n\n\n<li>Jika ingin menggunakan DNS khusus, pilih Manual, lalu tambahkan alamat DNS yang diinginkan (misalnya Google DNS: 8.8.8.8 dan 8.8.4.4).<\/li>\n\n\n\n<li>Simpan perubahan dengan klik Save.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Laptop_atau_PC\"><\/span><strong>Laptop atau PC :<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Windows<\/strong>\n<ul class=\"wp-block-list\">\n<li>Silahkan akses \u201cControl Panel\u201d.<\/li>\n\n\n\n<li>Kemudian klik \u201cNetwork and Internet\u201d.<\/li>\n\n\n\n<li>Pilih \u201cNetwork and Sharing Center\u201d.<\/li>\n\n\n\n<li>Pilih \u201cChange Adapter Setting\u201d.<\/li>\n\n\n\n<li>Klik kanan pada \u201cEthernet\u201d \/ \u201cWi-Fi\u201d.<\/li>\n\n\n\n<li>Pilih properties.<\/li>\n\n\n\n<li>Double klik pada \u201cInternet Protocol Version 4 (TCP\/IPv4) &gt; Pilih \u201cObtain DNS server address automatically\u201d. kemudian klik \u201cok\u201d<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>MacOS<\/strong>\n<ul class=\"wp-block-list\">\n<li>Buka System Settings atau System Preferences.<\/li>\n\n\n\n<li>Pilih Network.<\/li>\n\n\n\n<li>Pilih koneksi yang sedang digunakan (Wi-Fi atau Ethernet).<\/li>\n\n\n\n<li>Klik Details atau Advanced<\/li>\n\n\n\n<li>Pilih tab DNS.<\/li>\n\n\n\n<li>Hapus semua alamat DNS yang ada (jika ada) dengan memilihnya, lalu klik tombol (-).<\/li>\n\n\n\n<li>Klik OK, lalu Apply untuk menyimpan perubahan.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading has-blush-light-purple-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Pengecekan_pada_Pengaturan_Browser\"><\/span><strong>Pengecekan pada Pengaturan Browser<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Silakan masuk ke Pengaturan\/Settings pada browser yang digunakan (<strong><em>Settings &gt;&gt; Privacy and security &gt;&gt; Security &gt;&gt; Select DNS Provider<\/em><\/strong>) pastikan untuk menggunakan&nbsp;pengaturan Secure DNS default atau bawaan browser.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"208\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/01\/DNS-Chrome-1024x208.jpg\" alt=\"\" class=\"wp-image-26083 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/01\/DNS-Chrome-1024x208.jpg 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/01\/DNS-Chrome-300x61.jpg 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/01\/DNS-Chrome-150x30.jpg 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/01\/DNS-Chrome-768x156.jpg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/01\/DNS-Chrome-500x101.jpg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/01\/DNS-Chrome-255x52.jpg 255w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/01\/DNS-Chrome.jpg 1065w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/208;\" \/><\/figure>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-361a646e193ed7811c51d0a05e2735e2 wp-block-paragraph\">&#8211;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bila sudah mengikuti seluruh langkah-langah diatas namun masih tidak bisa mengakses domain silakan gunakan cara berikut :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Silakan klik tombol \u201cWindows + R\u201d.<\/li>\n\n\n\n<li>Ketik \u201c<strong><em>cmd<\/em><\/strong>\u201d, kemudian \u201center\u201d.<\/li>\n\n\n\n<li>Kemudian ketikan, \u201cipconfig \/flushdns.<\/li>\n\n\n\n<li>Kemudian tekan \u201center\u201d untuk menjalankan script<\/li>\n\n\n\n<li>Restart device yang digunakan.<\/li>\n<\/ol>","protected":false},"author":3,"featured_media":26082,"menu_order":258,"comment_status":"open","ping_status":"closed","template":"","class_list":["post-11259","faq","type-faq","status-publish","has-post-thumbnail","hentry","faq_topics-faq-troubleshootsystem"],"_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/11259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=11259"}],"version-history":[{"count":10,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/11259\/revisions"}],"predecessor-version":[{"id":28256,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/11259\/revisions\/28256"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media\/26082"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=11259"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}