{"id":20578,"date":"2022-09-06T13:59:40","date_gmt":"2022-09-06T06:59:40","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?post_type=faq&#038;p=20578"},"modified":"2025-12-11T15:13:42","modified_gmt":"2025-12-11T08:13:42","slug":"panduan-ticketing-it-service-desk","status":"publish","type":"faq","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-ticketing-it-service-desk\/","title":{"rendered":"Informasi Terkait e-Ticket IT Service Desk PuTI"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Daftar Isi<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #353535;color:#353535\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #353535;color:#353535\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-ticketing-it-service-desk\/#Panduan_e-Ticket_PuTI\" >Panduan e-Ticket PuTI<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-ticketing-it-service-desk\/#Cara_Memberikan_Rating_pada_Tiket_yang_Sudah_Close\" >Cara Memberikan Rating pada Tiket yang Sudah Close<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-ticketing-it-service-desk\/#Langkah-Langkah_Memberikan_Rating\" >Langkah-Langkah Memberikan Rating<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-ticketing-it-service-desk\/#Jenis_Ulasan_yang_Perlu_Diisi\" >Jenis Ulasan yang Perlu Diisi<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-ticketing-it-service-desk\/#Cara_Melihat_Riwayat_Obrolan_pada_Tiket_yang_Sudah_Close\" >Cara Melihat Riwayat Obrolan pada Tiket yang Sudah Close<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-vivid-green-cyan-background-color has-background\"><span class=\"ez-toc-section\" id=\"Panduan_e-Ticket_PuTI\"><\/span>Panduan e-Ticket PuTI<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Jika mengalami kendala terkait layanan IT yang disediakan oleh Direktorat Pusat Teknologi Informasi (PuTI) Telkom University, kamu bisa menghubungi Admin IT Service Desk melalui Aplikasi Ticketing (<a href=\"https:\/\/satu.telkomuniversity.ac.id\/\">satu.telkomuniversity.ac.id<\/a> &gt;&gt; e-Ticket PuTI).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"2066\" height=\"1492\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/Screenshot-2025-11-13-at-09.23.08.png\" alt=\"\" class=\"wp-image-28336 lazyload\" style=\"--smush-placeholder-width: 2066px; --smush-placeholder-aspect-ratio: 2066\/1492;width:589px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/Screenshot-2025-11-13-at-09.23.08.png 2066w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/Screenshot-2025-11-13-at-09.23.08-768x554.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/Screenshot-2025-11-13-at-09.23.08-500x361.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/Screenshot-2025-11-13-at-09.23.08-255x184.png 255w\" data-sizes=\"(max-width: 2066px) 100vw, 2066px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Klik menu &#8220;Tiket Baru&#8221;, pilih Layanan dan Sub Layanan yang relevan, serta tuliskan kendala IT yang kamu alami secara singkat, jelas, dan padat. Jangan lupa sertakan identitas dan screenshot kendala yang kamu alami.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"514\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-1024x514.png\" alt=\"\" class=\"wp-image-24130 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-1024x514.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-300x151.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-150x75.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-768x386.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-500x251.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-255x128.png 255w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image.png 1288w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/514;\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Untuk memantau perkembangan tiket yang kamu buat, silakan klik menu &#8220;Tiket Saya&#8221;. <\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"514\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-1-1024x514.png\" alt=\"\" class=\"wp-image-24131 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-1-1024x514.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-1-300x150.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-1-150x75.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-1-768x385.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-1-500x251.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-1-255x128.png 255w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-1.png 1286w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/514;\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">[Status Tiket]<br>ASSIGNED : Tiket sudah ditugaskan kepada eksekutor dan akan segera dikerjakan<br>IN PROGRES : Tiket sudah mulai dikerjakan<br>RESOLVE : Tiket sudah selesai dikerjakan dan tim IT Service Desk akan melakukan konfirmasi via WA\/Chat<br>CONFIRMATION: Tiket sudah dikonfirmasi oleh tim IT Service Desk<br>ON HOLD : Tiket ditunda untuk alasan tertentu, alasan penundaan akan dikirim via WA<br>RE-OPEN : Tiket yang sebelumnya ditunda, sudah dibuka kembali dan siap untuk ditugaskan<br>CLOSE: : Tiket sudah ditutup dan pengerjaan tiket sudah selesai sepenuhnya<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Apabila tiketmu sudah selesai dikerjakan, maka Admin IT Service Desk akan segera menghubungimu melalui WhatsApp atau fitur Chat pada aplikasi Service Desk.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"72\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-2-1024x72.png\" alt=\"\" class=\"wp-image-24132 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-2-1024x72.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-2-300x21.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-2-150x11.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-2-768x54.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-2-500x35.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-2-255x18.png 255w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/02\/image-2.png 1359w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/72;\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-vivid-green-cyan-background-color has-background\"><span class=\"ez-toc-section\" id=\"Cara_Memberikan_Rating_pada_Tiket_yang_Sudah_Close\"><\/span>Cara Memberikan Rating pada Tiket yang Sudah Close<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Setelah tiket anda selesai ditangani, jangan lupa untuk memberikan <strong>rating dan ulasan<\/strong>, ya.. Masukan anda sangat berarti untuk meningkatkan layanan IT Service Desk PuTI.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Langkah-Langkah_Memberikan_Rating\"><\/span><strong>Langkah-Langkah Memberikan Rating<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Akses website <strong><a href=\"https:\/\/satu.telkomuniversity.ac.id\">https:\/\/satu.telkomuniversity.ac.id<\/a><\/strong>, kemudian pilih aplikasi <strong>e-Ticket PuTI<\/strong>.<\/li>\n\n\n\n<li>Masuk ke menu <strong>Tiket Selesai<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img decoding=\"async\" width=\"184\" height=\"364\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-24.png\" alt=\"\" class=\"wp-image-28463 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-24.png 184w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-24-768x1519.png 768w\" data-sizes=\"(max-width: 184px) 100vw, 184px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 184px; --smush-placeholder-aspect-ratio: 184\/364;\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Klik aksi <strong>Detail<\/strong> pada tiket dengan status <strong>Close<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"943\" height=\"367\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-25.png\" alt=\"\" class=\"wp-image-28464 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-25.png 943w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-25-768x298.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-25-500x195.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-25-255x99.png 255w\" data-sizes=\"(max-width: 943px) 100vw, 943px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 943px; --smush-placeholder-aspect-ratio: 943\/367;\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pada halaman detail tiket, silakan berikan <strong>rating berupa bintang<\/strong> dan <strong>ulasan<\/strong> pada form <strong>&#8220;Tambahkan Ulasan&#8221;<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1166\" height=\"383\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-26.png\" alt=\"\" class=\"wp-image-28465 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-26.png 1166w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-26-768x252.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-26-500x164.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-26-255x84.png 255w\" data-sizes=\"(max-width: 1166px) 100vw, 1166px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1166px; --smush-placeholder-aspect-ratio: 1166\/383;\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Klik tombol <strong>Kirim<\/strong> untuk menyimpan penilaian Anda.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-cyan-bluish-gray-background-color has-background\"><span class=\"ez-toc-section\" id=\"Jenis_Ulasan_yang_Perlu_Diisi\"><\/span><strong>Jenis Ulasan yang Perlu Diisi<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Nilai Terhadap Layanan<\/strong><br>Menilai bagaimana tiket diselesaikan oleh tim eksekutor, meliputi:\n<ul class=\"wp-block-list\">\n<li>Kesesuaian solusi dengan kebutuhan pengguna<\/li>\n\n\n\n<li>Ketepatan penyelesaian tiket sesuai \ud83d\udc49&nbsp;<a href=\"https:\/\/tel-u.ac.id\/sla-puti?_gl=1*1287w37*_gcl_au*NDMwOTAwMzA5LjE3NjUxNzkzMzY.*_ga*MTk1MjQ5NTg2My4xNzU2MjAxOTYw*_ga_0VSYWXVH4F*czE3NjUzNDcxNjQkbzEzMiRnMSR0MTc2NTM1MDQ4NSRqMjQkbDAkaDA.*_ga_43N69PWNNS*czE3NjUzNTA0NDkkbzEzMyRnMSR0MTc2NTM1MDQ4NSRqMjQkbDAkaDA.\">Service Level Agreement<\/a> (SLA)<\/li>\n\n\n\n<li>Kualitas hasil penyelesaian yang diberikan<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Nilai Terhadap Service Desk<\/strong><br>Menilai kinerja Service Desk dalam menangani tiket, meliputi:\n<ul class=\"wp-block-list\">\n<li>Kecepatan respon dari tiket masuk hingga diteruskan ke tim eksekutor<\/li>\n\n\n\n<li>Kejelasan dan ketepatan konfirmasi kepada pengguna<\/li>\n\n\n\n<li>Responsivitas selama proses penanganan tiket<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-vivid-green-cyan-background-color has-background\"><span class=\"ez-toc-section\" id=\"Cara_Melihat_Riwayat_Obrolan_pada_Tiket_yang_Sudah_Close\"><\/span>Cara Melihat Riwayat Obrolan pada Tiket yang Sudah Close<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Setelah tiket selesai, anda tetap bisa melihat semua riwayat percakapan dengan IT Service Desk. Ikuti langkah berikut untuk membuka riwayat obrolannya:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Akses website <strong><a href=\"https:\/\/satu.telkomuniversity.ac.id\">https:\/\/satu.telkomuniversity.ac.id<\/a><\/strong>, kemudian pilih aplikasi <strong>e-Ticket PuTI<\/strong>.<\/li>\n\n\n\n<li>Masuk ke menu <strong>Tiket Selesai<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img decoding=\"async\" width=\"184\" height=\"364\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-24.png\" alt=\"\" class=\"wp-image-28463 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-24.png 184w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-24-768x1519.png 768w\" data-sizes=\"(max-width: 184px) 100vw, 184px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 184px; --smush-placeholder-aspect-ratio: 184\/364;\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Klik aksi <strong>Detail<\/strong> pada tiket dengan status <strong>Close<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"943\" height=\"367\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-25.png\" alt=\"\" class=\"wp-image-28464 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-25.png 943w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-25-768x298.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-25-500x195.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-25-255x99.png 255w\" data-sizes=\"(max-width: 943px) 100vw, 943px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 943px; --smush-placeholder-aspect-ratio: 943\/367;\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tekan <strong>ikon biru<\/strong> dipojok kanan atas.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1166\" height=\"451\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-27.png\" alt=\"\" class=\"wp-image-28471 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-27.png 1166w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-27-768x297.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-27-500x193.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-27-255x99.png 255w\" data-sizes=\"(max-width: 1166px) 100vw, 1166px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1166px; --smush-placeholder-aspect-ratio: 1166\/451;\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pop-up <strong>Riwayat Percakapan<\/strong> akan tampil secara otomatis.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"628\" height=\"332\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-28.png\" alt=\"\" class=\"wp-image-28472 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-28.png 628w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-28-768x406.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-28-500x264.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/09\/image-28-255x135.png 255w\" data-sizes=\"(max-width: 628px) 100vw, 628px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 628px; --smush-placeholder-aspect-ratio: 628\/332;\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccc Informasi yang dapat dilihat di Riwayat Percakapan<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pesan dari Service Desk<\/li>\n\n\n\n<li>Balasan pengguna<\/li>\n\n\n\n<li>Waktu setiap pesan dikirim<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Fitur ini membantu anda menelusuri kembali proses penanganan tiket dari awal hingga selesai.<\/p>\n","protected":false},"author":18,"featured_media":0,"menu_order":142,"comment_status":"open","ping_status":"closed","template":"","class_list":["post-20578","faq","type-faq","status-publish","hentry","faq_topics-faq-eticket","faq_topics-strategis"],"_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/20578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=20578"}],"version-history":[{"count":9,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/20578\/revisions"}],"predecessor-version":[{"id":28474,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/20578\/revisions\/28474"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=20578"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}