{"id":21125,"date":"2022-11-23T11:26:14","date_gmt":"2022-11-23T04:26:14","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?post_type=faq&#038;p=21125"},"modified":"2026-03-04T10:37:56","modified_gmt":"2026-03-04T03:37:56","slug":"kendala-dan-solusi-aplikasi-basila","status":"publish","type":"faq","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/kendala-dan-solusi-aplikasi-basila\/","title":{"rendered":"Informasi Terkait Kendala Pengguna dan Panduan BASILA"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #353535;color:#353535\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #353535;color:#353535\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/kendala-dan-solusi-aplikasi-basila\/#Kendala_Login\" >Kendala Login<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/kendala-dan-solusi-aplikasi-basila\/#Setelah_dilakukan_Reset_Password_Tidak_Bisa_Login_ke_BASILA\" >Setelah dilakukan Reset Password, Tidak Bisa Login ke BASILA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/kendala-dan-solusi-aplikasi-basila\/#Kendala_Lainnya\" >Kendala Lainnya<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-pale-pink-background-color has-background\"><span class=\"ez-toc-section\" id=\"Kendala_Login\"><\/span>Kendala Login <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/11\/Screenshot-2025-11-24-at-13.31.45-1024x1024.png\" alt=\"\" class=\"wp-image-28397 lazyload\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;width:432px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/11\/Screenshot-2025-11-24-at-13.31.45-1024x1024.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/11\/Screenshot-2025-11-24-at-13.31.45-300x300.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/11\/Screenshot-2025-11-24-at-13.31.45-150x150.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/11\/Screenshot-2025-11-24-at-13.31.45-1536x1536.png 1536w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/11\/Screenshot-2025-11-24-at-13.31.45-2048x2048.png 2048w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/11\/Screenshot-2025-11-24-at-13.31.45-50x50.png 50w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/11\/Screenshot-2025-11-24-at-13.31.45-80x80.png 80w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/11\/Screenshot-2025-11-24-at-13.31.45-263x263.png 263w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/11\/Screenshot-2025-11-24-at-13.31.45-100x100.png 100w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/11\/Screenshot-2025-11-24-at-13.31.45-526x526.png 526w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/11\/Screenshot-2025-11-24-at-13.31.45-960x960.png 960w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/11\/Screenshot-2025-11-24-at-13.31.45-500x500.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2022\/11\/Screenshot-2025-11-24-at-13.31.45-255x255.png 255w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>Untuk Dosen<\/strong>:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pastikan <em>username <\/em>Dan <em>password <\/em>yang dimasukkan sudah benar dan sesuai iGracias, apabila ada kendala <em>login <\/em>BASILA, silakan <em><span style=\"text-decoration: underline;\"><a rel=\"noreferrer noopener\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/?s=clear+cache+and+history\" data-type=\"URL\" data-id=\"https:\/\/servicedesk.telkomuniversity.ac.id\/?s=clear+cache+and+history\" target=\"_blank\">clear cache and cookies<\/a><\/span> <\/em>on <em>browser <\/em>yang digunakan. Jika masih terkendala, silakan menghubungi <span style=\"text-decoration: underline;\"><a rel=\"noreferrer noopener\" href=\"https:\/\/wa.me\/6282319949941\" data-type=\"URL\" data-id=\"https:\/\/wa.me\/6282319949941\" target=\"_blank\">Admin IT Service Desk Direktorat PuTI<\/a><\/span>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Untuk Mahasiswa<\/strong>:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Pastikan <em>username <\/em>Dan <em>password <\/em>yang dimasukkan sudah benar dan sesuai iGracias (username huruf kecil semua)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Jika masih terkendala, silakan <em><span style=\"text-decoration: underline;\"><a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/frequently-asked-questions\/panduan-clear-cache-di-berbagai-jenis-browser\/\" data-type=\"URL\" data-id=\"https:\/\/servicedesk.telkomuniversity.ac.id\/?s=clear+cache+and+history\" target=\"_blank\" rel=\"noreferrer noopener\">clear cache and cookies<\/a><\/span> <\/em>on <em>browser <\/em>yang digunakan<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. Jika masih terkendala, silakan mengubah password terlebih dahulu pada melalui <em><a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/frequently-asked-questions\/bagaimana-cara-ganti-kata-sandi-melalui-web-satu\/\">website SATU<\/a><\/em>*<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. Jika masih terkendala, silakan menghubungi <span style=\"text-decoration: underline;\"><a href=\"https:\/\/basila.telkomuniversity.ac.id\/landing_page\/index.php\/LandingPage\/contact\" data-type=\"URL\" data-id=\"https:\/\/basila.telkomuniversity.ac.id\/landing_page\/index.php\/LandingPage\/contact\" target=\"_blank\" rel=\"noreferrer noopener\">Kontak BASILA<\/a><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">*Perubahan password melalui website SATU saat ini hanya dapat dilakukan oleh dosen\/mahasiswa aktif. Bagi alumni, silakan untuk menghubungi tim <span style=\"text-decoration: underline;\"><a href=\"https:\/\/wa.me\/6282319949941\">IT Service Desk<\/a> <\/span>untuk bantuan <em>reset password.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-pale-pink-background-color has-background\"><span class=\"ez-toc-section\" id=\"Setelah_dilakukan_Reset_Password_Tidak_Bisa_Login_ke_BASILA\"><\/span>Setelah dilakukan Reset Password, Tidak Bisa Login ke BASILA<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Tidak dapat login ke Basila disebabkan karena status dosen wali Anda sudah tidak aktif di sistem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Agar akun dapat digunakan kembali, perlu dilakukan penggantian dosen wali terlebih dahulu oleh pihak <strong>BSLA<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Setelah dosen wali diperbarui dan statusnya aktif, akses login ke Basila akan kembali normal.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-pale-pink-background-color has-background\"><span class=\"ez-toc-section\" id=\"Kendala_Lainnya\"><\/span>Kendala Lainnya<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Untuk kendala lainnya perihal aplikasi BASILA, silakan langsung menghubungi <span style=\"text-decoration: underline;\"><a href=\"https:\/\/basila.telkomuniversity.ac.id\/landing_page\/index.php\/LandingPage\/contact\" data-type=\"URL\" data-id=\"https:\/\/basila.telkomuniversity.ac.id\/landing_page\/index.php\/LandingPage\/contact\" target=\"_blank\" rel=\"noreferrer noopener\">Kontak BASILA<\/a><\/span><\/p>","protected":false},"author":18,"featured_media":21235,"menu_order":106,"comment_status":"open","ping_status":"closed","template":"","class_list":["post-21125","faq","type-faq","status-publish","has-post-thumbnail","hentry","faq_topics-faq-basila"],"_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/21125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=21125"}],"version-history":[{"count":16,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/21125\/revisions"}],"predecessor-version":[{"id":28822,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/21125\/revisions\/28822"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media\/21235"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=21125"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}