{"id":21137,"date":"2022-11-24T10:16:39","date_gmt":"2022-11-24T03:16:39","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?post_type=faq&#038;p=21137"},"modified":"2023-03-06T16:05:23","modified_gmt":"2023-03-06T09:05:23","slug":"token-igracias-via-sms-tidak-terkirim","status":"publish","type":"faq","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/token-igracias-via-sms-tidak-terkirim\/","title":{"rendered":"Token iGracias via SMS Tidak Terkirim"},"content":{"rendered":"<p>Mohon maaf saat ini sistem pengiriman token iGracias via SMS sedang mengalami kendala teknis. Sebagai alternatif, Anda dapat menggunakan fitur &#8220;Send via WA&#8221; untuk mendapatkan token melalui nomor WhatsApp (WA) yang terdaftar di iGracias.<\/p>\n\n\n\n<p>Jika nomor WA yang terdaftar pada <span style=\"text-decoration: underline;\"><a href=\"https:\/\/igracias.telkomuniversity.ac.id\/\" data-type=\"URL\" data-id=\"https:\/\/igracias.telkomuniversity.ac.id\/\" target=\"_blank\" rel=\"noreferrer noopener\">Thank you<\/a><\/span> berbeda dengan yang Anda gunakan, silakan menghubungi <span style=\"text-decoration: underline;\"><a href=\"https:\/\/wa.me\/6282319949941\" data-type=\"URL\" data-id=\"https:\/\/wa.me\/6282319949941\" target=\"_blank\" rel=\"noreferrer noopener\">Admin IT Service Desk PuTI<\/a><\/span> untuk dilakukan <em>update <\/em>nomor WA dengan menyertakan identitas lengkap beserta nomor WA-nya.<\/p>\n\n\n\n<p>Pastikan Anda memiliki koneksi internet yang memadai agar dapat menerima token via WA. Jika Anda menggunakan WA versi web dan tidak menerima token, harap cek dan pastikan melalui <em>handphone <\/em>apakah token berhasil diterima atau tidak.<\/p>\n\n\n\n<p>Jika token tidak diterima melalui WA versi web, namun token berhasil diterima melalui <em>handphone<\/em>, silakan <em>sign out <\/em>akun WA web Anda dan <em>sign in <\/em>kembali.<\/p>\n\n\n\n<p>Jika token tidak diterima melalui WA versi web dan <em>handphone<\/em>, Anda dapat melaporkannya pada <a href=\"https:\/\/wa.me\/6282319949941\" target=\"_blank\" rel=\"noreferrer noopener\">Admin IT Service Desk PuTI<\/a>.<\/p>\n\n\n\n<p>Sebagai alternatif pengiriman token via SMS dan WA, Direktorat PuTI juga menyediakan fitur &#8220;Toggle A-Auth&#8221; yang dapat bapak\/ibu aktivasi mengikuti <span style=\"text-decoration: underline;\"><a rel=\"noreferrer noopener\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/user-manual\/petunjuk-cara-mengaktifkan-two-factor-authentication-tfa-igracias\/\" data-type=\"URL\" data-id=\"https:\/\/servicedesk.telkomuniversity.ac.id\/usermanual\/petunjuk-cara-mengaktifkan-two-factor-authentication-tfa-igracias\/\" target=\"_blank\">Panduan Aktivasi 2FA via Aplikasi Authenticator<\/a><\/span>.<\/p>","protected":false},"author":18,"featured_media":21237,"menu_order":105,"comment_status":"open","ping_status":"closed","template":"","class_list":["post-21137","faq","type-faq","status-publish","has-post-thumbnail","hentry","faq_topics-token-login-igracias"],"_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/21137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=21137"}],"version-history":[{"count":3,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/21137\/revisions"}],"predecessor-version":[{"id":21985,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/21137\/revisions\/21985"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media\/21237"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=21137"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}