{"id":23783,"date":"2023-12-06T13:19:07","date_gmt":"2023-12-06T06:19:07","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?post_type=faq&#038;p=23783"},"modified":"2026-08-06T09:32:01","modified_gmt":"2026-08-06T02:32:01","slug":"informasi-terkait-kendala-penggunaan-dan-panduan-e-mom-baso","status":"publish","type":"faq","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-dan-panduan-e-mom-baso\/","title":{"rendered":"Informasi Terkait Kendala Penggunaan dan Panduan E-MOM &amp; BaSO"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #353535;color:#353535\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #353535;color:#353535\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-dan-panduan-e-mom-baso\/#Aplikasi_E-MOM\" >Aplikasi E-MOM<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-dan-panduan-e-mom-baso\/#Mengapa_outcome_pada_aplikasi_eMOM_tidak_bisa_di-close\" >Mengapa outcome pada aplikasi eMOM tidak bisa di-close?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-dan-panduan-e-mom-baso\/#Bagaimana_proses_closing_outcome_di_aplikasi_eMOM\" >Bagaimana proses closing outcome di aplikasi eMOM?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-dan-panduan-e-mom-baso\/#Mengapa_tidak_dapat_melakukan_close_outcome_secara_langsung\" >Mengapa tidak dapat melakukan close outcome secara langsung?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-dan-panduan-e-mom-baso\/#Mengapa_Pada_Saat_Klik_Bagian_Pemimpin_Rapat_Terdapat_Notifikasi_%E2%80%98Pemimpin_Rapat_Tidak_Memiki_Pemangku_Jabatan\" >Mengapa Pada Saat Klik Bagian Pemimpin Rapat Terdapat Notifikasi &#8216;Pemimpin Rapat Tidak Memiki Pemangku Jabatan&#8217;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-dan-panduan-e-mom-baso\/#Kendala_Pengisian_atau_Submit_Notulen_%E2%80%9CError_API%E2%80%9D\" >Kendala Pengisian atau Submit Notulen &#8220;Error API&#8221;<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-dan-panduan-e-mom-baso\/#Aplikasi_BaSO\" >Aplikasi BaSO<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-dan-panduan-e-mom-baso\/#Gagal_Generate_PDF_pada_Aplikasi_Surat_Online_%E2%80%93_BaSO\" >Gagal Generate PDF pada Aplikasi Surat Online &#8211; BaSO<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-dan-panduan-e-mom-baso\/#Jika_Ingin_Melakukan_Penambahan_Template_Approval_Di_Aplikasi_BaSO_Prosedurnya_Bagaimana\" >Jika Ingin Melakukan Penambahan Template Approval Di Aplikasi BaSO Prosedurnya Bagaimana?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading has-pale-pink-background-color has-background\"><span class=\"ez-toc-section\" id=\"Aplikasi_E-MOM\"><\/span><strong>Aplikasi E-MOM<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Mengapa_outcome_pada_aplikasi_eMOM_tidak_bisa_di-close\"><\/span>Mengapa outcome pada aplikasi eMOM tidak bisa di-<em>close<\/em>?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Outcome tidak dapat di-<em>close<\/em> karena belum memiliki <strong>PIC (Person in Charge)<\/strong> yang ditunjuk. Dalam proses bisnis eMOM, setiap outcome wajib memiliki PIC yang bertanggung jawab untuk melaksanakan aksi dan membuat laporan penyelesaian.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Bagaimana_proses_closing_outcome_di_aplikasi_eMOM\"><\/span>Bagaimana proses <em>closing<\/em> outcome di aplikasi eMOM?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Proses <em>closing<\/em> outcome dilakukan melalui tahapan berikut:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Outcome dibuat berdasarkan hasil pembahasan rapat.<\/li>\n\n\n\n<li>PIC melaksanakan aksi dan membuat laporan penyelesaian.<\/li>\n\n\n\n<li>Pemimpin rapat mengevaluasi dan menyetujui laporan penyelesaian.<\/li>\n\n\n\n<li>Setelah laporan disetujui, status outcome akan otomatis berubah menjadi <strong>Closed<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Mengapa_tidak_dapat_melakukan_close_outcome_secara_langsung\"><\/span>Mengapa tidak dapat melakukan <em>close<\/em> outcome secara langsung?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pengguna tidak dapat melakukan <em>close<\/em> outcome secara langsung karena status <strong>Closed<\/strong> hanya akan tercapai setelah seluruh alur proses selesai, termasuk penunjukan PIC, pelaporan penyelesaian oleh PIC, dan persetujuan dari pemimpin rapat.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Mengapa_Pada_Saat_Klik_Bagian_Pemimpin_Rapat_Terdapat_Notifikasi_%E2%80%98Pemimpin_Rapat_Tidak_Memiki_Pemangku_Jabatan\"><\/span>Mengapa Pada Saat Klik Bagian Pemimpin Rapat Terdapat Notifikasi &#8216;Pemimpin Rapat Tidak Memiki Pemangku Jabatan&#8217;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" width=\"841\" height=\"408\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/rapat-emom.jpg\" alt=\"\" class=\"wp-image-28790 lazyload\" style=\"--smush-placeholder-width: 841px; --smush-placeholder-aspect-ratio: 841\/408;aspect-ratio:2.0613113496932516;width:822px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/rapat-emom.jpg 841w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/rapat-emom-768x372.jpg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/rapat-emom-500x243.jpg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/rapat-emom-255x124.jpg 255w\" data-sizes=\"(max-width: 841px) 100vw, 841px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Hal tersebut dikarenakan belum adanya kesesuaian data SOTK dengan data penugasan, sehingga sistem masih menganggap pemimpin rapat tersebut belum memiliki pemangku jabatan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Silakan menghubungi SDM Pusat terlebih dahulu untuk dilakukan penyesuaian data. <strong><a href=\"https:\/\/linktr.ee\/sdmtelu\" data-type=\"link\" data-id=\"https:\/\/linktr.ee\/sdmtelu\">Kontak SDM<\/a> <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solusi sementara<\/strong>: Silahkan mengganti Pemimpin Rapat ke pengguna lain yang sudah memiliki pemangku jabatan aktif.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Kendala_Pengisian_atau_Submit_Notulen_%E2%80%9CError_API%E2%80%9D\"><\/span><strong>Kendala Pengisian atau Submit Notulen &#8220;Error API&#8221;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1836\" height=\"632\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2026-08-06-at-09.27.21.png\" alt=\"\" class=\"wp-image-29657 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2026-08-06-at-09.27.21.png 1836w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2026-08-06-at-09.27.21-768x264.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2026-08-06-at-09.27.21-500x172.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2026-08-06-at-09.27.21-255x88.png 255w\" data-sizes=\"(max-width: 1836px) 100vw, 1836px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1836px; --smush-placeholder-aspect-ratio: 1836\/632;\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Harap unggah file lampiran berformat PDF dengan ukuran maksimum 2 MB.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-pale-pink-background-color has-background\"><span class=\"ez-toc-section\" id=\"Aplikasi_BaSO\"><\/span><strong>Aplikasi BaSO<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Gagal_Generate_PDF_pada_Aplikasi_Surat_Online_%E2%80%93_BaSO\"><\/span>Gagal Generate PDF pada Aplikasi Surat Online &#8211; BaSO<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"470\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/02\/photo_2025-02-23-21.27.29-1024x470.jpeg\" alt=\"\" class=\"wp-image-26674 lazyload\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/470;width:660px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/02\/photo_2025-02-23-21.27.29-1024x470.jpeg 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/02\/photo_2025-02-23-21.27.29-300x138.jpeg 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/02\/photo_2025-02-23-21.27.29-150x69.jpeg 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/02\/photo_2025-02-23-21.27.29-768x353.jpeg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/02\/photo_2025-02-23-21.27.29-500x230.jpeg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/02\/photo_2025-02-23-21.27.29-255x117.jpeg 255w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/02\/photo_2025-02-23-21.27.29.jpeg 1280w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Silakan lakukan langkah-langkah berikut:<br>1. Hapus terlebih dahulu file pdf lampiran dari aplikasi baso<br>2. Pada file pdf yang akan dijadikan lampiran pada aplikasi baso harus dilakukan repairing dan bisa dilakukan di laman: <a href=\"https:\/\/www.ilovepdf.com\/repair-pdf\">https:\/\/www.ilovepdf.com\/repair-pdf<\/a><br>3. Download hasil repair tersebut lalu upload ke aplikasi baso<br>4. Generate ulang pdf surat<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Jika_Ingin_Melakukan_Penambahan_Template_Approval_Di_Aplikasi_BaSO_Prosedurnya_Bagaimana\"><\/span>Jika Ingin Melakukan Penambahan Template Approval Di Aplikasi BaSO Prosedurnya Bagaimana?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Silakan menghubungi <strong>Bagian Sekpim<\/strong> selaku admin BaSo untuk mendapatkan bantuan penambahan data approval. <\/p>","protected":false},"author":17,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","class_list":["post-23783","faq","type-faq","status-publish","hentry","faq_topics-faq-e-mom"],"_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/23783","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=23783"}],"version-history":[{"count":10,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/23783\/revisions"}],"predecessor-version":[{"id":29658,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/23783\/revisions\/29658"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=23783"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}