{"id":23867,"date":"2023-12-28T21:58:31","date_gmt":"2023-12-28T14:58:31","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?post_type=faq&#038;p=23867"},"modified":"2026-06-04T16:16:55","modified_gmt":"2026-06-04T09:16:55","slug":"information-regarding-the-use-and-troubleshooting-guide-for-telkom-usa-connect-tune","status":"publish","type":"faq","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/","title":{"rendered":"Information Related to Usage Constraints and TelU-Connect Guide"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #353535;color:#353535\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #353535;color:#353535\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Sertifikat_Akses_Internet_TelU-Connect\" >TelU-Connect Internet Access Certificate<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Instalasi_Sertifikat_CA_di_Tablet_Android\" >Installing CA Certificates on an Android Tablet<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Panduan_Akses_Jaringan_WiFi_TelU-Connect\" >TelU-Connect WiFi Network Access Guide<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#TelU-Connect_untuk_Windows\" >TelU-Connect for Windows<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#TelU-Connect_untuk_iOS\" >TelU-Connect for iOS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#TelU-Connect_untuk_MacOS\" >TelU-Connect for MacOS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#TelU-Connect_untuk_Linux\" >TelU-Connect for Linux<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Info_Penting\" >Important Info!<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#TelU-Connect_untuk_Android\" >TelU-Connect for Android<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Device_Infinix_Realme_dan_Google_Pixel\" >Infinix, Realme, and Google Pixel devices<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Panduan_Connect_Jaringan_TUNE_VisitorGuest\" >Connect TUNE Visitor\/Guest Network Guide<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#FAQ_Kendala_Akses_TelU-Connect\" >FAQ TelU-Connect Access Issues<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Kendala_TelU-Connect_%E2%80%9CNo_Internet_secured%E2%80%9D_atau_%E2%80%9CCant_connect_to_this_network%E2%80%9D_atau_%E2%80%9CLogin_Berulang%E2%80%9D_pada_Device_Laptop_Windows\" >TelU-Connect Constraints: \u201cNo Internet, secured\u201d or \u201cCan't connect to this network\u201d or \u201cRepeated Login\u201d on Windows Laptop Devices<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Forget_TelU-Connect\" >Forget TelU-Connect<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Forget_TelU-Guest\" >Forget TelU-Guest<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Restart_WiFi_Driver\" >Restart WiFi Driver<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Kendala_Gagal_Akses_Wifi_TelU-Connect_no_internet_secured_pada_Device_HP_Android\" >Troubleshooting Wi-Fi TelU-Connect Access Failure (no internet, secured) on Android HP Devices<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Kendala_TelU-Connect_%E2%80%9CNo_Internet_secured%E2%80%9D_atau_%E2%80%9CCant_connect_to_this_network%E2%80%9D_pada_Device_MacOS\" >TelU-Connect Obstacles: \u201cNo Internet, secured\u201d or \u201cCan't connect to this network\u201d on macOS Devices<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Mahasiswa_Baru_Gagal_Login_Tel-U_Connect_Notifikasi_%E2%80%9CTidak_dapat_terhubung_dengan_jaringan_Tel-U_Connect%E2%80%9D\" >New Students Fail to Log In Tel-U Connect Notification \u201cUnable to connect to the Tel-U Connect network\u201d<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Kendala_Akses_Jaringan_Via_LAN_%E2%80%9CHalaman_TUNE_Page_Is_Unreachable%E2%80%9D_atau_%E2%80%9CThis_Site_Cant_Be_Reached%E2%80%9D\" >Network Access Constraint via LAN: \u201cTUNE Page is Unreachable\u201d or \u201cThis Site Can't Be Reached\u201d<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Akses_ke_Browser_Terasa_Lambat_atau_Tidak_Lancar_Meskipun_Perangkat_Sudah_Berhasil_Tersambung_ke_Jaringan_Tel-U_Connect\" >Access to the browser feels slow or choppy even though the device is successfully connected to the Tel-U Connect network.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Tel_U_Connect_%E2%80%9CConnected%E2%80%9D_Namun_Browser_yang_Dipakai_Tidak_Bisa_Untuk_Mengakses_Website_Apapun\" >Tel U Connect &#8220;Connected&#8221; Namun Browser yang Dipakai Tidak Bisa Untuk Mengakses Website Apapun<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Cara_Mengubah_DNS_di_Google_Chrome\" >Cara Mengubah DNS di Google Chrome<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Cara_Mengubah_DNS_di_Microsoft_Edge\" >Cara Mengubah DNS di Microsoft Edge<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-penggunaan-dan-panduan-kendala-tel-u-connect-tune\/#Cara_Mengubah_DNS_di_Mozilla_Firefox\" >Cara Mengubah DNS di Mozilla Firefox<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-pale-ocean-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Sertifikat_Akses_Internet_TelU-Connect\"><\/span>TelU-Connect Internet Access Certificate<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For users who want to access the TelU-Connect network but require a TelU Connect network certificate, you can download the following certificate file: <a href=\"https:\/\/drive.google.com\/file\/d\/1600jTJ7awLwP2b9zluv7ImnVmRt0tInx\/view?usp=drive_link\" data-type=\"link\" data-id=\"https:\/\/drive.google.com\/file\/d\/1uKRgz8dVBK0qYC5pck3vqwrVtaWK5SiE\/view?usp=sharing\">download here<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-electric-grass-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Instalasi_Sertifikat_CA_di_Tablet_Android\"><\/span>Installing CA Certificates on an Android Tablet<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Need to install a CA Certificate on your tablet? Here's a guide: <a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/frequently-asked-questions\/cara-install-sertifikat-ca-di-tablet-android\/\">Click here<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-pale-ocean-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Panduan_Akses_Jaringan_WiFi_TelU-Connect\"><\/span>TelU-Connect WiFi Network Access Guide<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Using a different authentication system than its predecessors (Employee@TelkomUniversity and TelkomUniversity) which used technology <em>captive portal<\/em>, here are the steps to connect to the TelU-Connect WiFi network:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Open WiFi settings on your device and select the SSID <strong>TelU-Connect<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Enter <em>username <\/em>Dan <em>password <\/em><span style=\"text-decoration: underline;\"><a href=\"https:\/\/igracias.telkomuniversity.ac.id\/\" data-type=\"URL\" data-id=\"https:\/\/igracias.telkomuniversity.ac.id\/\" target=\"_blank\" rel=\"noreferrer noopener\">Thank you<\/a><\/span> in the provided column (example, <em>username<\/em>Doraemon, <em>password<\/em>: doraemon123!), choose <strong>OK<\/strong>, <strong>Join<\/strong>, or <strong>Connect<\/strong>, then follow the instructions below according to the device you are using<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-electric-grass-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"TelU-Connect_untuk_Windows\"><\/span>TelU-Connect for Windows<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">1. The question arises, \u201c<em>Continue connecting?<\/em>\u201dafter selecting <strong>OK<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Choose <strong>Connect <\/strong>to connect to the WiFi network<strong> <\/strong>TelU-Connect<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-thumb_409x258\"><img decoding=\"async\" width=\"409\" height=\"258\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-21-409x258.png\" alt=\"\" class=\"wp-image-23877 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-21-409x258.png 409w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-21-139x89.png 139w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-21-536x340.png 536w\" data-sizes=\"(max-width: 409px) 100vw, 409px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 409px; --smush-placeholder-aspect-ratio: 409\/258;\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-electric-grass-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"TelU-Connect_untuk_iOS\"><\/span>TelU-Connect for iOS<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Appear <em>pop-up <\/em><strong>Certificate <\/strong>after choosing <strong>Join<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Choose <strong>Trust <\/strong>to connect to the WiFi network<strong> <\/strong>TelU-Connect<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"828\" height=\"763\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/01\/photo_2023-10-03_11-25-26.jpg\" alt=\"\" class=\"wp-image-23490 lazyload\" style=\"--smush-placeholder-width: 828px; --smush-placeholder-aspect-ratio: 828\/763;aspect-ratio:1.3470319634703196;width:295px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/01\/photo_2023-10-03_11-25-26.jpg 828w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/01\/photo_2023-10-03_11-25-26-300x276.jpg 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/01\/photo_2023-10-03_11-25-26-150x138.jpg 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/01\/photo_2023-10-03_11-25-26-768x708.jpg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/01\/photo_2023-10-03_11-25-26-500x461.jpg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/01\/photo_2023-10-03_11-25-26-255x235.jpg 255w\" data-sizes=\"(max-width: 828px) 100vw, 828px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\">TelU-Connect iOS<\/figcaption><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-electric-grass-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"TelU-Connect_untuk_MacOS\"><\/span>TelU-Connect for MacOS<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">1. Connect to the WiFi network <strong>TelU-Connect<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Input <strong>SSO Account Username and Password<\/strong>, then <strong>Click \u201cOK\u201d<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"> <img decoding=\"async\" width=\"400\" height=\"259\" class=\"wp-image-24654 lazyload\" style=\"--smush-placeholder-width: 400px; --smush-placeholder-aspect-ratio: 400\/259;width: 400px;\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.05.50.png\" alt=\"\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.05.50.png 916w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.05.50-300x194.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.05.50-150x97.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.05.50-768x496.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.05.50-139x89.png 139w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.05.50-500x323.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.05.50-255x165.png 255w\" data-sizes=\"(max-width: 400px) 100vw, 400px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. Certificate License Notification <strong>click \u201ccontinue\u201d<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><img decoding=\"async\" width=\"400\" height=\"134\" class=\"wp-image-24655 lazyload\" style=\"--smush-placeholder-width: 400px; --smush-placeholder-aspect-ratio: 400\/134;width: 400px;\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.06.05.png\" alt=\"\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.06.05.png 1170w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.06.05-300x101.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.06.05-1024x343.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.06.05-150x50.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.06.05-768x257.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.06.05-500x168.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.06.05-255x85.png 255w\" data-sizes=\"(max-width: 400px) 100vw, 400px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. If successful, the status <strong>\u201cConnected\u201d<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><img decoding=\"async\" width=\"400\" height=\"57\" class=\"wp-image-24656 lazyload\" style=\"--smush-placeholder-width: 400px; --smush-placeholder-aspect-ratio: 400\/57;width: 400px;\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.06.13.png\" alt=\"\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.06.13.png 940w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.06.13-300x43.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.06.13-150x21.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.06.13-768x109.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.06.13-500x71.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.06.13-255x36.png 255w\" data-sizes=\"(max-width: 400px) 100vw, 400px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-electric-grass-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"TelU-Connect_untuk_Linux\"><\/span><strong>TelU-Connect for Linux<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open Wi-Fi network settings and select a network. <strong>TelU-Connect<\/strong>.<\/li>\n\n\n\n<li>Arrange <strong>Wi-Fi security<\/strong> key <strong>WPA &amp; WPA2 Enterprise<\/strong>.<\/li>\n\n\n\n<li>Choose <strong>Authentication<\/strong>: <strong>Protected EAP (PEAP)<\/strong>.<\/li>\n\n\n\n<li>Let the column <strong>Anonymous identity<\/strong> Dan <strong>Domain<\/strong> empty*.<\/li>\n\n\n\n<li>For <strong>CA certificate<\/strong>, leave blank or select <strong>(None)<\/strong>, then check the option <strong>No CA certificate is required<\/strong>.<\/li>\n\n\n\n<li>Choose <strong>PEAP version<\/strong>: <strong>Automatic<\/strong>.<\/li>\n\n\n\n<li>Choose <strong>Internal authentication<\/strong>: <strong>MSCHAPv2<\/strong>.<\/li>\n\n\n\n<li>Enter <strong>Username<\/strong> Dan <strong>Password<\/strong> SSO.<\/li>\n\n\n\n<li>Click <strong>Connect<\/strong> to connect to the network.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Info_Penting\"><\/span><strong>Important Info!<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If a domain is still needed, please fill it in: <strong><em>radius.telkomuniversity.ac.id<\/em><\/strong><\/li>\n\n\n\n<li>If there is an anonymous identity fill-in, please <strong>emptied<\/strong> Okay. However, if the connection fails, you can try filling in anonymous identity details with your SSO username. <\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"554\" height=\"651\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/photo_2025-05-27-14.39.21.jpeg\" alt=\"\" class=\"wp-image-27429 lazyload\" style=\"--smush-placeholder-width: 554px; --smush-placeholder-aspect-ratio: 554\/651;width:551px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/photo_2025-05-27-14.39.21.jpeg 554w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/photo_2025-05-27-14.39.21-768x902.jpeg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/photo_2025-05-27-14.39.21-500x588.jpeg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/photo_2025-05-27-14.39.21-255x300.jpeg 255w\" data-sizes=\"(max-width: 554px) 100vw, 554px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-white-background-color has-background wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-electric-grass-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"TelU-Connect_untuk_Android\"><\/span>TelU-Connect for Android<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">1. Enter <em>username <\/em>Dan <em>password <\/em>Thank you for the column <strong>Identity <\/strong>Dan <strong>Password<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. If there is a choice <strong>CA certificate<\/strong>, Select <strong>Do not validate<\/strong>, then click <strong>Connect<\/strong>, or<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-thumb_409x258\"><img decoding=\"async\" width=\"409\" height=\"258\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-22-409x258.png\" alt=\"\" class=\"wp-image-23879 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-22-409x258.png 409w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-22-139x89.png 139w\" data-sizes=\"(max-width: 409px) 100vw, 409px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 409px; --smush-placeholder-aspect-ratio: 409\/258;\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><strong>Important Note: If you change <em>password <\/em>SSO, please forget<em> <\/em>SSID TelU-Connect first <\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Device_Infinix_Realme_dan_Google_Pixel\"><\/span>Infinix, Realme, and Google Pixel devices<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>For EAP method, fill in <strong>\u201cPEAP\u201d<\/strong><\/li>\n\n\n\n<li>Phase 2 authentication <strong>\u201cMSCHAPv2\u201d<\/strong><\/li>\n\n\n\n<li>Before proceeding to the CA Certificate, please download the following certificate file first: <a href=\"https:\/\/drive.google.com\/file\/d\/1uKRgz8dVBK0qYC5pck3vqwrVtaWK5SiE\/view?usp=sharing\" data-type=\"link\" data-id=\"https:\/\/drive.google.com\/file\/d\/1uKRgz8dVBK0qYC5pck3vqwrVtaWK5SiE\/view?usp=sharing\">download here<\/a> <\/li>\n\n\n\n<li>If you have clicked CA Certificate, select \u201c<strong>Install from Gallery<\/strong>\u201dthen select the file that was previously downloaded (Detailed guide <a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/frequently-asked-questions\/cara-install-sertifikat-ca-di-tablet-android\/\">Click Here<\/a>)<\/li>\n\n\n\n<li>filled <strong>\u201cusername sso\u201d<\/strong><\/li>\n\n\n\n<li>Fill in the password <strong>\u201cpassword sso\u201d<\/strong><\/li>\n\n\n\n<li>Choose <strong>\u201cConnect\u201d<\/strong><br><br>If a domain is still needed, please enter: <strong><em>radius.telkomuniversity.ac.id<\/em><\/strong><\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" width=\"450\" height=\"1024\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/telegram-cloud-photo-size-5-6082221969937382849-y-450x1024.jpg\" alt=\"\" class=\"wp-image-23883 lazyload\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/1024;width:197px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/telegram-cloud-photo-size-5-6082221969937382849-y-450x1024.jpg 450w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/telegram-cloud-photo-size-5-6082221969937382849-y-132x300.jpg 132w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/telegram-cloud-photo-size-5-6082221969937382849-y-66x150.jpg 66w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/telegram-cloud-photo-size-5-6082221969937382849-y-500x1139.jpg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/telegram-cloud-photo-size-5-6082221969937382849-y-255x581.jpg 255w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/telegram-cloud-photo-size-5-6082221969937382849-y.jpg 562w\" data-sizes=\"(max-width: 450px) 100vw, 450px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-electric-grass-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Panduan_Connect_Jaringan_TUNE_VisitorGuest\"><\/span>Connect TUNE Visitor\/Guest Network Guide<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Here are the steps to&nbsp;<em>log in&nbsp;<\/em>using TUNE Visitor:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Using WiFi, select the SSID&nbsp;<strong>TelU-Guest<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Page&nbsp;<span style=\"text-decoration: underline;\"><a href=\"https:\/\/tune.telkomuniversity.ac.id\/\" data-type=\"URL\" data-id=\"https:\/\/tune.telkomuniversity.ac.id\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>log in&nbsp;<\/em>TUNE<\/a><\/span> will open automatically via&nbsp;<em>browser<\/em>, If <span style=\"text-decoration: underline;\"><a href=\"https:\/\/tune.telkomuniversity.ac.id\/\" data-type=\"URL\" data-id=\"https:\/\/tune.telkomuniversity.ac.id\/\" target=\"_blank\" rel=\"noreferrer noopener\">page&nbsp;<em>log in<\/em><\/a><\/span><em>&nbsp;<\/em>doesn't open automatically, access manually via&nbsp;<em>browser<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. Select&nbsp;<strong>Visitor Entrance&nbsp;<\/strong>on the page&nbsp;<em>log in&nbsp;<\/em>TUNE<br><br>For the infographic guide, please click the following link: <strong><a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/panduan-penggunaan-jaringan-wifi-tune-sebagai-tamu-guest\/\">TUNE Visitor Code Infographic<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-pale-ocean-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"FAQ_Kendala_Akses_TelU-Connect\"><\/span>FAQ TelU-Connect Access Issues<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-pale-ocean-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Kendala_TelU-Connect_%E2%80%9CNo_Internet_secured%E2%80%9D_atau_%E2%80%9CCant_connect_to_this_network%E2%80%9D_atau_%E2%80%9CLogin_Berulang%E2%80%9D_pada_Device_Laptop_Windows\"><\/span>TelU-Connect Constraints: \u201cNo Internet, secured\u201d or \u201cCan't connect to this network\u201d or \u201cRepeated Login\u201d on Windows Laptop Devices<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Here are some things you can do to resolve TelU-Connect or TUNE connection issues with notifications like the one above:<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center has-electric-grass-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Forget_TelU-Connect\"><\/span>Forget TelU-Connect<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">1. Click the button <strong>Quick Settings <\/strong>located in the bottom right corner <strong>Taskbar <\/strong>Windows.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-thumb_409x258 is-resized\"><img decoding=\"async\" width=\"409\" height=\"258\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/photo-5-409x258.png\" alt=\"\" class=\"wp-image-23869 lazyload\" style=\"--smush-placeholder-width: 409px; --smush-placeholder-aspect-ratio: 409\/258;width:409px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/photo-5-409x258.png 409w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/photo-5-139x89.png 139w\" data-sizes=\"(max-width: 409px) 100vw, 409px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">On the menu <strong>Quick Settings<\/strong>, find the button <strong>Wi-Fi <\/strong>and click the arrow next to it.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-thumb_409x258\"><img decoding=\"async\" width=\"409\" height=\"258\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/photo-6-409x258.png\" alt=\"\" class=\"wp-image-23870 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/photo-6-409x258.png 409w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/photo-6-139x89.png 139w\" data-sizes=\"(max-width: 409px) 100vw, 409px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 409px; --smush-placeholder-aspect-ratio: 409\/258;\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">3. Right-click on <strong>TelU-Connect<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-thumb_409x258\"><img decoding=\"async\" width=\"409\" height=\"258\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-17-409x258.png\" alt=\"\" class=\"wp-image-23871 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-17-409x258.png 409w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-17-139x89.png 139w\" data-sizes=\"(max-width: 409px) 100vw, 409px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 409px; --smush-placeholder-aspect-ratio: 409\/258;\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">4. Finally, reconnect with <strong>TelU-Connect<\/strong><strong> <\/strong>To see if it's connected successfully or not, if not, please proceed to the guide below.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center has-electric-grass-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Forget_TelU-Guest\"><\/span><strong>Forget TelU-Guest<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">1. Open <strong>WiFi Settings <\/strong>on the laptop\/PC being used<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Right-click or the icon <em>detail<\/em> on SSID\/network name <strong>TelU-Guest<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. Select <strong>Forget This Network<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1194\" height=\"274\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2025-04-21-at-13.22.43-1.png\" alt=\"\" class=\"wp-image-27192 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2025-04-21-at-13.22.43-1.png 1194w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2025-04-21-at-13.22.43-1-768x176.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2025-04-21-at-13.22.43-1-500x115.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2025-04-21-at-13.22.43-1-255x59.png 255w\" data-sizes=\"(max-width: 1194px) 100vw, 1194px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1194px; --smush-placeholder-aspect-ratio: 1194\/274;\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"354\" height=\"187\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/photo_2025-04-21-15.14.01-1.jpeg\" alt=\"\" class=\"wp-image-27193 lazyload\" style=\"--smush-placeholder-width: 354px; --smush-placeholder-aspect-ratio: 354\/187;width:208px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/photo_2025-04-21-15.14.01-1.jpeg 354w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/photo_2025-04-21-15.14.01-1-768x405.jpeg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/photo_2025-04-21-15.14.01-1-255x135.jpeg 255w\" data-sizes=\"(max-width: 354px) 100vw, 354px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center has-electric-grass-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Restart_WiFi_Driver\"><\/span>Restart WiFi Driver<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">1. Right-click on the logo <strong>Windows<\/strong> and choose <strong>Device Manager<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-thumb_409x258\"><img decoding=\"async\" width=\"409\" height=\"258\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-18-409x258.png\" alt=\"\" class=\"wp-image-23873 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-18-409x258.png 409w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-18-139x89.png 139w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-18-818x516.png 818w\" data-sizes=\"(max-width: 409px) 100vw, 409px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 409px; --smush-placeholder-aspect-ratio: 409\/258;\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Click 2x <strong>Network adapters <\/strong>through <strong>Device Manager<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-thumb_409x258\"><img decoding=\"async\" width=\"409\" height=\"258\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-19-409x258.png\" alt=\"\" class=\"wp-image-23874 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-19-409x258.png 409w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-19-139x89.png 139w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-19-818x516.png 818w\" data-sizes=\"(max-width: 409px) 100vw, 409px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 409px; --smush-placeholder-aspect-ratio: 409\/258;\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">3. Select and right-click <em>WiFi driver <\/em>that exists (name <em>Driver <\/em>may differ on each device), then click <strong>Disable device<\/strong> and choose <strong>Yes <\/strong>on <em>prompt <\/em>that appear<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-thumb_554x674\"><img decoding=\"async\" width=\"554\" height=\"307\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-20-554x307.png\" alt=\"\" class=\"wp-image-23875 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 554px; --smush-placeholder-aspect-ratio: 554\/307;\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">4. <em>Restart <\/em>Computer, reopen the application <strong>Device Manager<\/strong>, Select, then right-click <em>WiFi driver <\/em>which was previously disabled, then select <strong>Activate device<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5. Finally, reconnect with <strong><strong>TelU-Connect<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If TelU-Connect Wi-Fi access is still not connecting, please report your issue via <span style=\"text-decoration: underline;\"><a href=\"https:\/\/wa.me\/6282319949941\" data-type=\"URL\" data-id=\"https:\/\/wa.me\/6282319949941\" target=\"_blank\" rel=\"noreferrer noopener\">WA Admin IT Service Desk<\/a><\/span> by attaching the identity and location of the TelU-Connect problem.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-pale-ocean-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Kendala_Gagal_Akses_Wifi_TelU-Connect_no_internet_secured_pada_Device_HP_Android\"><\/span>Troubleshooting Wi-Fi TelU-Connect Access Failure (no internet, secured) on Android HP Devices<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Do <strong>Forget WiFi TelU Connect<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. If you have already tried logging in again to the TelU Connect SSID. If you still cannot log in, proceed <strong>Checking DNS and VPN <\/strong>on a mobile device.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. Open <strong>settings<\/strong> On the mobile device, select <strong>Connection<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"563\" height=\"216\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.43.47-1.jpg\" alt=\"\" class=\"wp-image-24424 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.43.47-1.jpg 563w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.43.47-1-300x115.jpg 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.43.47-1-150x58.jpg 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.43.47-1-500x192.jpg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.43.47-1-255x98.jpg 255w\" data-sizes=\"(max-width: 563px) 100vw, 563px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 563px; --smush-placeholder-aspect-ratio: 563\/216;\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">4. Choose <strong>\u201cMore Connection<\/strong> <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"555\" height=\"214\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.43.53-1.jpg\" alt=\"\" class=\"wp-image-24425 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.43.53-1.jpg 555w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.43.53-1-300x116.jpg 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.43.53-1-150x58.jpg 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.43.53-1-500x193.jpg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.43.53-1-255x98.jpg 255w\" data-sizes=\"(max-width: 555px) 100vw, 555px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 555px; --smush-placeholder-aspect-ratio: 555\/214;\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">5. To <strong>VPN setting (NONE) and Private DNS<\/strong> <strong>set (automatic)<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"565\" height=\"327\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.44.00-2.jpg\" alt=\"\" class=\"wp-image-24426 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.44.00-2.jpg 565w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.44.00-2-300x174.jpg 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.44.00-2-150x87.jpg 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.44.00-2-500x289.jpg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/2024-03-04-14.44.00-2-255x148.jpg 255w\" data-sizes=\"(max-width: 565px) 100vw, 565px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 565px; --smush-placeholder-aspect-ratio: 565\/327;\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">6. For private DNS, choose <strong>\u201cautomatic\u201d<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-pale-ocean-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Kendala_TelU-Connect_%E2%80%9CNo_Internet_secured%E2%80%9D_atau_%E2%80%9CCant_connect_to_this_network%E2%80%9D_pada_Device_MacOS\"><\/span>TelU-Connect Obstacles: \u201cNo Internet, secured\u201d or \u201cCan't connect to this network\u201d on macOS Devices<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">1. Please connect to the Wi-Fi network that cannot be accessed, then click <strong>\u201cdetails\u201d<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><img decoding=\"async\" width=\"400\" height=\"252\" class=\"wp-image-24657 lazyload\" style=\"--smush-placeholder-width: 400px; --smush-placeholder-aspect-ratio: 400\/252;width: 400px;\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.28-1.png\" alt=\"\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.28-1.png 990w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.28-1-300x189.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.28-1-150x95.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.28-1-768x484.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.28-1-139x89.png 139w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.28-1-409x258.png 409w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.28-1-818x516.png 818w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.28-1-500x315.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.28-1-255x161.png 255w\" data-sizes=\"(max-width: 400px) 100vw, 400px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Ensure the Tel-U Connect Network IP Status is clear as shown in the image below:<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><img decoding=\"async\" width=\"400\" height=\"177\" class=\"wp-image-24658 lazyload\" style=\"--smush-placeholder-width: 400px; --smush-placeholder-aspect-ratio: 400\/177;width: 400px;\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.47.png\" alt=\"\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.47.png 1332w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.47-300x133.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.47-1024x454.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.47-150x66.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.47-768x340.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.47-500x221.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.47-255x113.png 255w\" data-sizes=\"(max-width: 400px) 100vw, 400px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. Check the DNS section to see if it's set up <strong>\u201cautomatic\u201d<\/strong> , if the settings <strong>\u201cmanual\u201d<\/strong> Please change to <strong>automatic (static DHCP)<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><img decoding=\"async\" width=\"400\" height=\"138\" class=\"wp-image-24659 lazyload\" style=\"--smush-placeholder-width: 400px; --smush-placeholder-aspect-ratio: 400\/138;width: 400px;\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.55.png\" alt=\"\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.55.png 1306w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.55-300x104.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.55-1024x354.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.55-150x52.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.55-768x266.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.55-500x173.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2024-05-22-at-10.01.55-255x88.png 255w\" data-sizes=\"(max-width: 400px) 100vw, 400px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-electric-grass-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Mahasiswa_Baru_Gagal_Login_Tel-U_Connect_Notifikasi_%E2%80%9CTidak_dapat_terhubung_dengan_jaringan_Tel-U_Connect%E2%80%9D\"><\/span>New Students Fail to Log In Tel-U Connect Notification \u201cUnable to connect to the Tel-U Connect network\u201d<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ensure NIK is registered in iGracias. Login <strong>Thank you<\/strong> choose <strong>menu edit profile<\/strong> search form <strong>\u201ccitizenship\u201d<\/strong>. If your NIK is still blank, please contact BSLA. <a href=\"https:\/\/linktr.ee\/bsla_univtelkom\">https:\/\/linktr.ee\/bsla_univtelkom<\/a><br><br>If <strong>NIK has been registered by BSLA.<\/strong>, Please log in to iGracias and change your iGracias password in the menu. <strong>edit profile &gt; account &gt; change password<\/strong>. After changing your password, please try logging into iGracias with the new password. If successful, please try logging into Tel-U Connect again.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Note:<br>If asked to enter a domain, please fill in smp.telkomuniversity.ac.id<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-electric-grass-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Kendala_Akses_Jaringan_Via_LAN_%E2%80%9CHalaman_TUNE_Page_Is_Unreachable%E2%80%9D_atau_%E2%80%9CThis_Site_Cant_Be_Reached%E2%80%9D\"><\/span>Network Access Constraint via LAN: \u201cTUNE Page is Unreachable\u201d or \u201cThis Site Can't Be Reached\u201d<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click on the menu <em>Begin<\/em> in Windows, then type <strong>\u201cControl Panel\u201d<\/strong> and open the app.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1107\" height=\"392\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-25.png\" alt=\"\" class=\"wp-image-26960 lazyload\" style=\"--smush-placeholder-width: 1107px; --smush-placeholder-aspect-ratio: 1107\/392;width:522px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-25.png 1107w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-25-768x271.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-25-960x340.png 960w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-25-500x177.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-25-255x90.png 255w\" data-sizes=\"(max-width: 1107px) 100vw, 1107px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">    2. Choose <strong>\u201cNetwork and Internet\u201d<\/strong>, then click <strong>\u201cNetwork and Sharing Center\u201d<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1280\" height=\"580\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/network1.jpg\" alt=\"\" class=\"wp-image-26962 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/network1.jpg 1280w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/network1-768x348.jpg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/network1-500x227.jpg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/network1-255x116.jpg 255w\" data-sizes=\"(max-width: 1280px) 100vw, 1280px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1280px; --smush-placeholder-aspect-ratio: 1280\/580;\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1280\" height=\"482\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/network2.jpg\" alt=\"\" class=\"wp-image-26963 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/network2.jpg 1280w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/network2-768x289.jpg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/network2-500x188.jpg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/network2-255x96.jpg 255w\" data-sizes=\"(max-width: 1280px) 100vw, 1280px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1280px; --smush-placeholder-aspect-ratio: 1280\/482;\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">3. Click <strong>\u201cChange adapter settings\u201d<\/strong> on the left panel.<br><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"1267\" height=\"451\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-27.png\" alt=\"\" class=\"wp-image-26964 lazyload\" style=\"--smush-placeholder-width: 1267px; --smush-placeholder-aspect-ratio: 1267\/451;width:529px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-27.png 1267w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-27-768x273.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-27-500x178.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-27-255x91.png 255w\" data-sizes=\"(max-width: 1267px) 100vw, 1267px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">4. Find <em>adapter<\/em> LAN that is used, then right-click on <em>adapter<\/em> mentioned and choose <strong>\u201cDisable\u201d<\/strong>. After a few seconds, right-click again and select <strong>\u201cEnable\u201d<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"382\" height=\"369\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-28.png\" alt=\"\" class=\"wp-image-26966 lazyload\" style=\"--smush-placeholder-width: 382px; --smush-placeholder-aspect-ratio: 382\/369;width:181px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-28.png 382w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-28-768x741.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/image-28-255x246.png 255w\" data-sizes=\"(max-width: 382px) 100vw, 382px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">5. Wait a moment for the connection to become active again, then try accessing the network or internet again.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-electric-grass-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Akses_ke_Browser_Terasa_Lambat_atau_Tidak_Lancar_Meskipun_Perangkat_Sudah_Berhasil_Tersambung_ke_Jaringan_Tel-U_Connect\"><\/span>Access to the browser feels slow or choppy even though the device is successfully connected to the Tel-U Connect network.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The problem can occur because an application on the device is connected to a VPN, which interferes with access to the Tel-U Connect network. Applications such as <strong>uTorrent<\/strong> or <strong>BitTorrent<\/strong>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please check the device, and if such an application exists, it should be removed immediately so that the connection to Tel-U Connect can run smoothly. <\/p>\n\n\n\n<h3 class=\"wp-block-heading has-electric-grass-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Tel_U_Connect_%E2%80%9CConnected%E2%80%9D_Namun_Browser_yang_Dipakai_Tidak_Bisa_Untuk_Mengakses_Website_Apapun\"><\/span>Tel U Connect &#8220;Connected&#8221; Namun Browser yang Dipakai Tidak Bisa Untuk Mengakses Website Apapun<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Melakukan pengecekan DNS pada browser yang digunakan<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cara_Mengubah_DNS_di_Google_Chrome\"><\/span>Cara Mengubah DNS di Google Chrome<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/images.openai.com\/static-rsc-4\/Q2IYxzOkdZ1m97iFCQ7Y8Z6xaQuwwQetSXWPcqCms9Y26wKXWCBZ-FpnS2-B5RAFWNKy-goNy4IRYIKNvlnDmvCXK_JVWb9gXAifkcG6DPbpYUflUDFV86WbxX1aPhD17G0-SMaQmLCyRE_7eEEiH6uqL-jymDvwrgAle50uI9g?purpose=inline\" alt=\"https:\/\/images.openai.com\/static-rsc-4\/7tbdrkQFOPNTK31N7iPleerteK-zi3jhQ6GPyT2znfu4U5ctEEEt72vjNyBTXTKFVIVEIt1IjzX8yhaREkw1fK8CNNa9vkquSRQ9Ivfv7uoq1yXU8Rnj3JVgguLe6QDBvxsxuzY6MiIEasSi7cHsc4vswOdipk2X8iFMAGjAliTpbq4HwZnY-uS9djfStjjh?purpose=fullsize\" style=\"width:603px;height:auto\"\/><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Buka Google Chrome<\/li>\n\n\n\n<li>Klik titik tiga di bagian pojok kanan atas<\/li>\n\n\n\n<li>Choose <strong>Settings<\/strong><\/li>\n\n\n\n<li>Access <strong>Privasi dan Keamanan<\/strong><\/li>\n\n\n\n<li>Click <strong>Keamanan<\/strong><\/li>\n\n\n\n<li>Cari bagian <strong>Gunakan DNS Aman \/ Use Secure DNS<\/strong><\/li>\n\n\n\n<li>Aktifkan fitur tersebut<\/li>\n\n\n\n<li>Pilih penyedia DNS: Pilih Default<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cara_Mengubah_DNS_di_Microsoft_Edge\"><\/span>Cara Mengubah DNS di Microsoft Edge<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/images.openai.com\/static-rsc-4\/ukmOytN2cAR73jeorH4Umjvk-StzKZFE4l2j_PU_mxh86hUTortbAigs8amDhJPF5iaxH33URyQQdOsPXKqfWv6yJO4WJcd6lObUWGd15QW5UgGvhZYsB7NtTLIazoPm1AOK49BcM4oJ5LH8AGv0CmLGOxt2rl9MzYZZejn1aTM?purpose=inline\" alt=\"https:\/\/images.openai.com\/static-rsc-4\/5E05G3dawROeB3x3rFnIaEh85UtAxQ_40qh4zsS8Bu844hsCEZInBrE1nIezMJYbt7RpSdXnlGOy_U_r9NSHDmyJUWir2I6xiIvmNxh4XsnFMlVlbrvPq3Tb0pA8k64IHNlBC4v-68P_voLVDXQqJ4VSdzl9_jODxwQTRad_QJmZ2lMgZ9l4XYEZE7S7p7-E?purpose=fullsize\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/images.openai.com\/static-rsc-4\/M4sVfMZh4KFXjN4Kj8o98zYUFoCrPuRg2T9JmR3zpdmJbd4sPDyuXx0_YvDDbBap1zmmfQ4Kf70_8CJEypln2vo0HD8O6DtRdiy3rL88mjSdndaAfrrcphMmVoLPZRteE1RtwseeIgXd8J4PzWCnoxDzm3vMgALb8IuzhwRGdj0?purpose=inline\" alt=\"https:\/\/images.openai.com\/static-rsc-4\/Cvm_ckM6bzqZ-bg8zzRpVmfQrjS_MNqVUiA12lVHkrmLQsbd3aaBOSpe08InXM2_8WQCdMY298WzfYgX9ZZpMEejrtJTsJhVFpgjKBBhcLjxFq-CBceOajvH8kibaHb0EILYslpMxMLQs1Pty2yJWJVNWur1FEsZnMhk_j0A-Rpd6UWRXTwPDFEumRT7-PS6?purpose=fullsize\"\/><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Buka Browser Microsoft Edge<\/li>\n\n\n\n<li>Klik titik tiga<\/li>\n\n\n\n<li>Choose <strong>Settings<\/strong><\/li>\n\n\n\n<li>Click <strong>Privacy, Search, and Services<\/strong><\/li>\n\n\n\n<li>Cari <strong>Security<\/strong><\/li>\n\n\n\n<li>Aktifkan <strong>Use secure DNS<\/strong><\/li>\n\n\n\n<li>Pilih provider DNS yang diinginkan<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cara_Mengubah_DNS_di_Mozilla_Firefox\"><\/span>Cara Mengubah DNS di Mozilla Firefox<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/images.openai.com\/static-rsc-4\/jVKAznMCOOHcKU70z6jYdbiq0XUjZh39MK_40T7-pAnFJmAGkaynaKpbv2HPQVSowUSsePGTMXcE1oiDLwusa3mBBEx8c1gZvHyu7M1f9mGAVz2rNbXHx1n1CGiAoFPVbGgdZacuE8MBMF2e6yRXxXFRs7sWCQK2oAbyDk1VACg?purpose=inline\" alt=\"https:\/\/images.openai.com\/static-rsc-4\/M5KDcjztabIkMUgXoNAe8ofWQ_2ruMwUQvCxW9WDwJljzPEPMj2L9gKjygOIuvxp9yQrfi_SJphEkvySOFeyEF3JYB5_hT-drAI05agYFXYVCoucyivcRYoPa18oxm8l5sKT42zhg7223Cc4zha5qZcw-2JkK1ZdOP2WvHUh-jHiYmJs44S0MDlwDNL0r4r-?purpose=fullsize\"\/><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Buka Browser Mozilla Firefox<\/li>\n\n\n\n<li>Klik menu garis tiga<\/li>\n\n\n\n<li>Choose <strong>Settings<\/strong><\/li>\n\n\n\n<li>Scroll ke bawah pada bagian <strong>Network Settings<\/strong><\/li>\n\n\n\n<li>Click <strong>Settings<\/strong><\/li>\n\n\n\n<li>Checklist<strong>Enable DNS over HTTPS<\/strong><\/li>\n\n\n\n<li>Pilih provider DNS yang diinginkan<\/li>\n<\/ol>","protected":false},"author":17,"featured_media":27281,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","class_list":["post-23867","faq","type-faq","status-publish","has-post-thumbnail","hentry","faq_topics-faq-tune"],"_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/23867","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=23867"}],"version-history":[{"count":57,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/23867\/revisions"}],"predecessor-version":[{"id":29360,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/23867\/revisions\/29360"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media\/27281"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=23867"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}