{"id":25576,"date":"2024-09-11T14:18:23","date_gmt":"2024-09-11T07:18:23","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?post_type=faq&#038;p=25576"},"modified":"2026-06-19T13:29:05","modified_gmt":"2026-06-19T06:29:05","slug":"panduan-aktivasi-mfa-microsoft-authenticator-untuk-login-satuoffice-lms","status":"publish","type":"faq","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-aktivasi-mfa-microsoft-authenticator-untuk-login-satuoffice-lms\/","title":{"rendered":"Panduan Aktivasi MFA Microsoft Authenticator untuk Login SATU, Office 365 &amp; LMS"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #353535;color:#353535\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #353535;color:#353535\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-aktivasi-mfa-microsoft-authenticator-untuk-login-satuoffice-lms\/#Aktivasi_Menggunakan_2_Device_HP_LaptopPC\" >Aktivasi Menggunakan 2 Device (HP + Laptop\/PC)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-aktivasi-mfa-microsoft-authenticator-untuk-login-satuoffice-lms\/#Persiapan\" >Persiapan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-aktivasi-mfa-microsoft-authenticator-untuk-login-satuoffice-lms\/#Langkah-langkah\" >Langkah-langkah<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-aktivasi-mfa-microsoft-authenticator-untuk-login-satuoffice-lms\/#Aktivasi_Menggunakan_1_Device_HP_Saja\" >Aktivasi Menggunakan 1 Device (HP Saja)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-aktivasi-mfa-microsoft-authenticator-untuk-login-satuoffice-lms\/#Persiapan-2\" >Persiapan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-aktivasi-mfa-microsoft-authenticator-untuk-login-satuoffice-lms\/#Langkah-langkah-2\" >Langkah-langkah<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-aktivasi-mfa-microsoft-authenticator-untuk-login-satuoffice-lms\/#Aktivasi_Menggunakan_1_Device_Melalui_Portal_LMS\" >Aktivasi Menggunakan 1 Device Melalui Portal LMS<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-aktivasi-mfa-microsoft-authenticator-untuk-login-satuoffice-lms\/#Persiapan-3\" >Persiapan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-aktivasi-mfa-microsoft-authenticator-untuk-login-satuoffice-lms\/#Langkah-Langkah\" >Langkah-Langkah<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-aktivasi-mfa-microsoft-authenticator-untuk-login-satuoffice-lms\/#FAQ_Kendala\" >FAQ Kendala<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-aktivasi-mfa-microsoft-authenticator-untuk-login-satuoffice-lms\/#Mengapa_QR_Code_Tidak_Bisa_di-Scan_Saat_Mengaktifkan_Microsoft_Authenticator\" >Mengapa QR Code Tidak Bisa di-Scan Saat Mengaktifkan Microsoft Authenticator?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/panduan-aktivasi-mfa-microsoft-authenticator-untuk-login-satuoffice-lms\/#Jika_Saya_Berganti_Device_Atau_Aplikasi_Authenticator_Terhapus_Solusinya_Bagaimana\" >Jika Saya Berganti Device Atau Aplikasi Authenticator Terhapus Solusinya Bagaimana ?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Aktivasi Multi-Factor Authentication (MFA) diperlukan untuk meningkatkan keamanan saat mengakses layanan SATU, Office 365, dan LMS Telkom University. MFA menambahkan verifikasi tambahan melalui aplikasi Microsoft Authenticator.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Aktivasi dapat dilakukan dengan dua perangkat (HP + Laptop\/PC) atau satu perangkat(HP saja)<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-pale-cyan-blue-background-color has-background\"><span class=\"ez-toc-section\" id=\"Aktivasi_Menggunakan_2_Device_HP_LaptopPC\"><\/span><strong>Aktivasi Menggunakan 2 Device (HP + Laptop\/PC)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Persiapan\"><\/span><strong>Persiapan<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Smartphone dengan aplikasi Microsoft Authenticator<\/li>\n\n\n\n<li>Laptop\/PC untuk menampilkan QR Code<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Langkah-langkah\"><\/span><strong><strong>Langkah-langkah<\/strong><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Install Microsoft Authenticator di Google PlayStore (Android) &amp; App Store (iOS)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Di Laptop\/PC, buka <a href=\"https:\/\/office.com\">Portal Office<\/a> \u2192 pilih Sign in.<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><img decoding=\"async\" width=\"575\" height=\"215\" class=\"wp-image-25580 lazyload\" style=\"--smush-placeholder-width: 575px; --smush-placeholder-aspect-ratio: 575\/215;width: 575px;\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.54.21.png\" alt=\"\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.54.21.png 2738w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.54.21-300x112.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.54.21-1024x382.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.54.21-150x56.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.54.21-768x287.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.54.21-1536x573.png 1536w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.54.21-2048x764.png 2048w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.54.21-500x187.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.54.21-255x95.png 255w\" data-sizes=\"(max-width: 575px) 100vw, 575px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Login menggunakan akun Telkom University:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mahasiswa: <em>username<\/em>@student.telkomuniversity.ac.id<\/li>\n\n\n\n<li>Pegawai\/Dosen: <em>username<\/em>@telkomuniversity.ac.id<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Setelahnya klik <em><strong>Next<\/strong><\/em>, lalu masukkan password SSO.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Saat muncul permintaan MFA, <\/strong>pilih<strong> Next<\/strong> hingga muncul QR Code.<\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><img decoding=\"async\" width=\"300\" height=\"266\" class=\"wp-image-25581 lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/266;width: 300px;\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.41.54.png\" alt=\"\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.41.54.png 856w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.41.54-300x266.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.41.54-150x133.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.41.54-768x682.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.41.54-500x444.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.41.54-255x226.png 255w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/> <img decoding=\"async\" width=\"450\" height=\"264\" class=\"wp-image-25582 lazyload\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/264;width: 450px;\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.42.54.png\" alt=\"\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.42.54.png 1596w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.42.54-300x176.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.42.54-1024x601.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.42.54-150x88.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.42.54-768x450.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.42.54-1536x901.png 1536w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.42.54-500x293.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.42.54-255x150.png 255w\" data-sizes=\"(max-width: 450px) 100vw, 450px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Di Smartphone\/HP, buka Microsoft Authenticator \u2192 izinkan notifikasi \u2192 Pilih Skip jika muncul menu login.<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><img decoding=\"async\" width=\"150\" height=\"325\" class=\"wp-image-25584 lazyload\" style=\"--smush-placeholder-width: 150px; --smush-placeholder-aspect-ratio: 150\/325;width: 150px;\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.03.27.jpeg\" alt=\"\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.03.27.jpeg 591w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.03.27-139x300.jpeg 139w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.03.27-473x1024.jpeg 473w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.03.27-69x150.jpeg 69w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.03.27-500x1083.jpeg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.03.27-255x552.jpeg 255w\" data-sizes=\"(max-width: 150px) 100vw, 150px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><img decoding=\"async\" width=\"150\" height=\"325\" class=\"wp-image-25585 lazyload\" style=\"--smush-placeholder-width: 150px; --smush-placeholder-aspect-ratio: 150\/325;width: 150px;\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.03.29.jpeg\" alt=\"\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.03.29.jpeg 591w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.03.29-139x300.jpeg 139w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.03.29-473x1024.jpeg 473w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.03.29-69x150.jpeg 69w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.03.29-500x1083.jpeg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.03.29-255x552.jpeg 255w\" data-sizes=\"(max-width: 150px) 100vw, 150px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><strong>6. Pilih ikon \u201c+\u201d \u2192 pilih Work or School Account \u2192 pilih Scan QR Code.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><img decoding=\"async\" width=\"300\" height=\"136\" class=\"wp-image-25586 lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/136;width: 300px;\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.05.38.jpeg\" alt=\"\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.05.38.jpeg 1170w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.05.38-300x136.jpeg 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.05.38-1024x463.jpeg 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.05.38-150x68.jpeg 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.05.38-768x347.jpeg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.05.38-500x226.jpeg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.05.38-255x115.jpeg 255w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><img decoding=\"async\" width=\"300\" height=\"195\" class=\"wp-image-25587 lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/195;width: 300px;\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.05.51.jpeg\" alt=\"\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.05.51.jpeg 1170w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.05.51-300x195.jpeg 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.05.51-1024x664.jpeg 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.05.51-150x97.jpeg 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.05.51-768x498.jpeg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.05.51-139x89.jpeg 139w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.05.51-500x324.jpeg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/photo_2024-09-11-14.05.51-255x165.jpeg 255w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Pindai QR Code pada layar laptop.<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><img decoding=\"async\" width=\"400\" height=\"292\" class=\"wp-image-25588 lazyload\" style=\"--smush-placeholder-width: 400px; --smush-placeholder-aspect-ratio: 400\/292;width: 400px;\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.44.03.png\" alt=\"\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.44.03.png 1462w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.44.03-300x219.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.44.03-1024x747.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.44.03-150x109.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.44.03-768x560.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.44.03-500x365.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.44.03-255x186.png 255w\" data-sizes=\"(max-width: 400px) 100vw, 400px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. Proses verifikasi akan muncul, dan terdapat dua kemungkinan tampilan:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tampilan A \u2013 Number Matching<\/strong><br>Layar laptop menampilkan <strong>2 digit angka<\/strong>, dan aplikasi Authenticator meminta memasukkan angka tersebut.<br>\u2192 Masukkan 2 digit angka pada aplikasi untuk melanjutkan.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tampilan B \u2013 OTP 6 Digit<\/strong><br>Aplikasi Authenticator menampilkan <strong>kode OTP 6 digit<\/strong>.<br>\u2192 Masukkan kode 6 digit tersebut ke halaman verifikasi di laptop.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. MFA selesai diaktifkan.<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><img decoding=\"async\" width=\"500\" height=\"185\" class=\"wp-image-25590 lazyload\" style=\"--smush-placeholder-width: 500px; --smush-placeholder-aspect-ratio: 500\/185;width: 500px;\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.44.40.png\" alt=\"\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.44.40.png 1534w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.44.40-300x111.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.44.40-1024x379.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.44.40-150x56.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.44.40-768x284.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.44.40-500x185.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-11-at-13.44.40-255x94.png 255w\" data-sizes=\"(max-width: 500px) 100vw, 500px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-pale-cyan-blue-background-color has-background\"><span class=\"ez-toc-section\" id=\"Aktivasi_Menggunakan_1_Device_HP_Saja\"><\/span><strong>Aktivasi Menggunakan 1 Device (HP Saja)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Persiapan-2\"><\/span><strong>Persiapan<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Smartphone yang sama untuk login dan instal aplikasi Authenticator<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Langkah-langkah-2\"><\/span><strong>Langkah-langkah<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Install dan buka aplikasi <strong>Microsoft Authenticator<\/strong>.<\/li>\n\n\n\n<li>Buka browser di smartphone \u2192 akses <strong>office.com<\/strong> or <strong>one.telkomuniversity.ac.id<\/strong> \u2192 pilih <strong>Sign in<\/strong>.<\/li>\n\n\n\n<li>Login menggunakan email Telkom University \u2192 masukkan password SSO.<\/li>\n\n\n\n<li>Saat diarahkan ke proses MFA, pilih tautan <strong>\u201cCan\u2019t scan image?\u201d<\/strong> or <strong>\u201cI want to use a different method\u201d<\/strong>.<\/li>\n\n\n\n<li>Pilih metode <strong>\u201cEnter code manually \/ Setup key\u201d<\/strong>. Sistem akan menampilkan <strong>setup key<\/strong> khusus.<\/li>\n\n\n\n<li>Buka aplikasi Authenticator \u2192 tekan ikon <strong>\u201c+\u201d<\/strong> \u2192 pilih <strong>Work or School Account<\/strong> \u2192 pilih <strong>Enter code manually<\/strong>.<\/li>\n\n\n\n<li>Masukkan:\n<ul class=\"wp-block-list\">\n<li>Nama akun (misal: \u201cTel-U SSO\u201d)<\/li>\n\n\n\n<li>Setup key<\/li>\n\n\n\n<li>Tipe <strong>Time-based<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Setelah akun ditambahkan, aplikasi akan menampilkan metode verifikasi. Ada dua kemungkinan:\n<ul class=\"wp-block-list\">\n<li><strong>Tampilan A \u2013 Number Matching<\/strong><br>Browser menampilkan <strong>2 digit angka<\/strong> yang harus diinput di aplikasi Authenticator.<\/li>\n\n\n\n<li><strong>Tampilan B \u2013 OTP 6 Digit<\/strong><br>Aplikasi menampilkan <strong>kode OTP 6 digit<\/strong> yang harus dimasukkan pada browser.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Verifikasi selesai \u2192 MFA aktif dan siap digunakan<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading has-pale-cyan-blue-background-color has-background\"><span class=\"ez-toc-section\" id=\"Aktivasi_Menggunakan_1_Device_Melalui_Portal_LMS\"><\/span><strong>Aktivasi Menggunakan 1 Device Melalui Portal LMS<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Persiapan-3\"><\/span><strong>Persiapan<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Smartphone yang sama untuk login dan instal aplikasi Microsoft Authenticator<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Langkah-Langkah\"><\/span><strong>Langkah-Langkah<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Buka browser di smartphone \u2192 akses <strong>lms.telkomuniversity.ac.id<\/strong> \u2192 pilih <strong>Sign in<\/strong>.<\/li>\n\n\n\n<li>Login menggunakan email SSO \u2192 masukkan password SSO.<\/li>\n\n\n\n<li>Terdapat notifikasi <strong>&#8220;Let&#8217;s keep your account secure&#8221;<\/strong> sebagai langkah keamanan, untuk memastikan bahwa anda sebagai pemilik akun dengan menambahkan metode verifikasi lain. <\/li>\n\n\n\n<li>Setelah klik tombol next, akan muncul arahan install Aplikasi Microsoft Authenticator. Jika sudah di install, silahkan langsung klik next untuk melanjutkan. <\/li>\n\n\n\n<li>Setelah masuk ke halaman <strong>&#8220;Now pair Authenticator with your account<\/strong>&#8220;, silakan klik <strong>\u2018Pair your account&#8230;\u2019<\/strong> supaya akun terhubung otomatis dengan aplikasi Microsoft Authenticator dan mendapatkan kodenya. Jika sudah ada kodenya, silahkan balik lagi ke browser.<\/li>\n\n\n\n<li>Jika sudah klik tombol next, akan muncul <em>2 angka autentikasi<\/em>. Secara bersamaan, aplikasi Microsoft Authenticator akan menampilkan pop-up untuk memasukkan dua angka tersebut.<\/li>\n\n\n\n<li>Verifikasi selesai \u2192 MFA aktif dan siap digunakan. <\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-pale-cyan-blue-background-color has-background\"><span class=\"ez-toc-section\" id=\"FAQ_Kendala\"><\/span><strong>FAQ Kendala <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Mengapa_QR_Code_Tidak_Bisa_di-Scan_Saat_Mengaktifkan_Microsoft_Authenticator\"><\/span><strong>Mengapa QR Code Tidak Bisa di-Scan Saat Mengaktifkan Microsoft Authenticator?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"609\" height=\"730\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/scan-qr-kendala.jpg\" alt=\"\" class=\"wp-image-28502 lazyload\" style=\"--smush-placeholder-width: 609px; --smush-placeholder-aspect-ratio: 609\/730;width:289px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/scan-qr-kendala.jpg 609w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/scan-qr-kendala-768x920.jpg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/scan-qr-kendala-500x599.jpg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2024\/09\/scan-qr-kendala-255x306.jpg 255w\" data-sizes=\"(max-width: 609px) 100vw, 609px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Pesan ini muncul karena QR code yang sedang di scan <strong>bukan QR untuk Microsoft Authenticator<\/strong>, melainkan QR yang ditujukan untuk fitur <strong>login menggunakan kamera iPhone\/iPad<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cara mengatasi nya :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Gunakan browser lain<\/strong> seperti <strong>Google Chrome<\/strong> or <strong>Microsoft Edge<\/strong> untuk membuka halaman aktivasi MFA. <\/li>\n\n\n\n<li>Pastikan berada di halaman <strong>Set up your Microsoft Authenticator<\/strong> \u2192 <strong>Scan a QR Code<\/strong>.<\/li>\n\n\n\n<li>Jika QR code tetap tidak bisa dipindai, pilih opsi <strong>\u201cCan\u2019t scan the QR code?\u201d<\/strong> untuk mendapatkan <strong>kode setup manual<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Jika_Saya_Berganti_Device_Atau_Aplikasi_Authenticator_Terhapus_Solusinya_Bagaimana\"><\/span><strong>Jika Saya Berganti Device Atau Aplikasi Authenticator Terhapus Solusinya Bagaimana ? <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Jika berganti perangkat atau aplikasi Authenticator terhapus, kode verifikasi (OTP) yang sebelumnya digunakan <em>tidak dapat dipulihkan<\/em> secara otomatis. Silakan menghubungi dan ajukan permohonan <strong>reset Multi-Factor Authentication (MFA)<\/strong> kepada IT Service Desk dengan ketik &#8220;IT Service Desk PuTI&#8221; atau klik tombol &#8220;IT Service Desk PuTI&#8221; agar dapat melakukan pengaturan ulang Authenticator pada perangkat yang baru.<\/p>","protected":false},"author":17,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","class_list":["post-25576","faq","type-faq","status-publish","hentry","faq_topics-faq-365-umum","faq_topics-token-login-microsoft"],"_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/25576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=25576"}],"version-history":[{"count":19,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/25576\/revisions"}],"predecessor-version":[{"id":29434,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/25576\/revisions\/29434"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=25576"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}