{"id":28290,"date":"2025-10-31T14:15:39","date_gmt":"2025-10-31T07:15:39","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?post_type=faq&#038;p=28290"},"modified":"2026-03-12T12:07:10","modified_gmt":"2026-03-12T05:07:10","slug":"informasi-terkait-kendala-penggunaan-dan-panduan-undur-diri-mahasiswa","status":"publish","type":"faq","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-dan-panduan-undur-diri-mahasiswa\/","title":{"rendered":"Informasi Terkait Kendala Penggunaan dan Panduan Undur Diri Mahasiswa"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #353535;color:#353535\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #353535;color:#353535\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-dan-panduan-undur-diri-mahasiswa\/#Kapan_Mahasiswa_Bisa_Melakukan_Undur_Diri\" >Kapan Mahasiswa Bisa Melakukan Undur Diri?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-dan-panduan-undur-diri-mahasiswa\/#Gagal_Pengajuan_Undur_Diri_Mahasiswa_data_duplicated\" >Gagal Pengajuan Undur Diri Mahasiswa: data_duplicated!<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-dan-panduan-undur-diri-mahasiswa\/#Gagal_Pengajuan_Undur_Diri_Mahasiswa_data_failed_inserted\" >Gagal Pengajuan Undur Diri Mahasiswa: data_failed_inserted!<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-dan-panduan-undur-diri-mahasiswa\/#Tidak_Bisa_Login_Igracias_terdapat_notifikasi_%E2%80%9CMahasiswa_Sedang_dalam_Masa_Pengajuan_Cuti%E2%80%9D\" >Tidak Bisa Login Igracias terdapat notifikasi &#8220;Mahasiswa Sedang dalam Masa Pengajuan Cuti&#8221;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-dan-panduan-undur-diri-mahasiswa\/#Approval_Undur_Diri_Tidak_Bisa_Diakses_oleh_Direktur_Akademik\" >Approval Undur Diri Tidak Bisa Diakses oleh Direktur Akademik<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Kapan_Mahasiswa_Bisa_Melakukan_Undur_Diri\"><\/span>Kapan Mahasiswa Bisa Melakukan Undur Diri?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Mahasiswa dapat mengajukan undur diri melalui menu <strong>Registrasi &gt;&gt; Undur Diri Mahasiswa<\/strong> on <strong>Thank you<\/strong> selama periode <strong>registrasi mata kuliah<\/strong> berlangsung.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Gagal_Pengajuan_Undur_Diri_Mahasiswa_data_duplicated\"><\/span>Gagal Pengajuan Undur Diri Mahasiswa: data_duplicated!<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"576\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/02\/photo-2-1024x576.jpg\" alt=\"Kendala Pengajuan Undur Diri: data_duplicated!\" class=\"wp-image-21922 lazyload\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/576;width:480px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/02\/photo-2-1024x576.jpg 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/02\/photo-2-300x169.jpg 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/02\/photo-2-150x84.jpg 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/02\/photo-2-768x432.jpg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/02\/photo-2-1536x864.jpg 1536w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/02\/photo-2-scaled.jpg 2048w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/02\/photo-2-255x143.jpg 255w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Jika Anda terkendala dalam mengajukan undur diri melalui iGracias dengan notifikasi, &#8220;data_duplicated!&#8221;, silakan menghubungi <span style=\"text-decoration: underline;\"><a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/daftar-kontak-layanan-tel-u\/\" data-type=\"URL\" data-id=\"https:\/\/servicedesk.telkomuniversity.ac.id\/daftar-kontak-layanan-tel-u\/\" target=\"_blank\" rel=\"noreferrer noopener\">LAA Fakultas<\/a><\/span> untuk dilakukan penghapusan terhadap data pengajuan undur diri Anda yang sebelumnya<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Gagal_Pengajuan_Undur_Diri_Mahasiswa_data_failed_inserted\"><\/span>Gagal Pengajuan Undur Diri Mahasiswa: data_failed_inserted!<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"576\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/02\/WhatsApp-Image-2025-02-21-at-17.24.17-1024x576.jpeg\" alt=\"\" class=\"wp-image-26671 lazyload\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/576;width:498px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/02\/WhatsApp-Image-2025-02-21-at-17.24.17-1024x576.jpeg 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/02\/WhatsApp-Image-2025-02-21-at-17.24.17-300x169.jpeg 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/02\/WhatsApp-Image-2025-02-21-at-17.24.17-150x84.jpeg 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/02\/WhatsApp-Image-2025-02-21-at-17.24.17-768x432.jpeg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/02\/WhatsApp-Image-2025-02-21-at-17.24.17-1536x864.jpeg 1536w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/02\/WhatsApp-Image-2025-02-21-at-17.24.17-500x281.jpeg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/02\/WhatsApp-Image-2025-02-21-at-17.24.17-255x143.jpeg 255w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/02\/WhatsApp-Image-2025-02-21-at-17.24.17.jpeg 1599w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Jika Anda terkendala dalam mengajukan undur diri melalui iGracias dengan notifikasi,&nbsp;<em>\u201cdata_failed_inserted!\u201d,<\/em>&nbsp;silakan dicoba:<br>1. Untuk mengisi seluruh isian yang ada pada form, termasuk KTP orang tua dan dokumen pendukung<br>2. Pastikan lampiran yang diupload dengan format gambar (.jpg)<br>3. Gunakan alasan undur diri yang singkat dan jelas agar sistem dapat memprosesnya tanpa kendala.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Tidak_Bisa_Login_Igracias_terdapat_notifikasi_%E2%80%9CMahasiswa_Sedang_dalam_Masa_Pengajuan_Cuti%E2%80%9D\"><\/span>Tidak Bisa Login Igracias terdapat notifikasi &#8220;Mahasiswa Sedang dalam Masa Pengajuan Cuti&#8221;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Silahkan menghubungi bagian LAAK Fakultas<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Approval_Undur_Diri_Tidak_Bisa_Diakses_oleh_Direktur_Akademik\"><\/span>Approval Undur Diri Tidak Bisa Diakses oleh Direktur Akademik<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Saat ini proses <strong>approval undur diri<\/strong> pada sistem hanya tersedia sampai pada level <strong>Wakil Rektor 1 (Warek 1)<\/strong>. Oleh karena itu, pengguna dengan peran <strong>Direktur Akademik<\/strong> tidak memiliki akses ke menu approval tersebut.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Untuk melanjutkan proses persetujuan undur diri, silakan lakukan approval menggunakan <strong>akun dengan role Wakil Rektor 1 (Warek 1)<\/strong>, karena pada sistem saat ini proses approval berhenti pada level tersebut.<\/p>","protected":false},"author":34,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","class_list":["post-28290","faq","type-faq","status-publish","hentry","faq_topics-akademik"],"_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/28290","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=28290"}],"version-history":[{"count":4,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/28290\/revisions"}],"predecessor-version":[{"id":28845,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/28290\/revisions\/28845"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=28290"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}