{"id":28800,"date":"2026-02-24T10:58:52","date_gmt":"2026-02-24T03:58:52","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?post_type=faq&#038;p=28800"},"modified":"2026-06-12T15:33:07","modified_gmt":"2026-06-12T08:33:07","slug":"cara-clear-cache-aplikasi-mytelu-mobile","status":"publish","type":"faq","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/cara-clear-cache-aplikasi-mytelu-mobile\/","title":{"rendered":"Cara Clear Cache Aplikasi MyTelU Mobile"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #353535;color:#353535\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #353535;color:#353535\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/cara-clear-cache-aplikasi-mytelu-mobile\/#Cara_Clear_Cache_MyTelU_Mobile_di_Android\" >Cara Clear Cache MyTelU Mobile di Android<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/cara-clear-cache-aplikasi-mytelu-mobile\/#Clear_Cache_pada_iPhone_iOS\" >Clear Cache pada iPhone (iOS)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/cara-clear-cache-aplikasi-mytelu-mobile\/#Kapan_Perlu_Clear_Cache_MyTelU\" >Kapan Perlu Clear Cache MyTelU?<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\">Aplikasi <strong>MyTelU Mobile<\/strong> dapat digunakan oleh Civitas Telkom University (Pegawai dan Mahasiswa) untuk mengakses jadwal kuliah, nilai, presensi, hingga informasi akademik lainnya. Jika aplikasi terasa lambat, error, gagal login, atau tidak memuat data terbaru. Salah satu langkah awal yang bisa dicoba sebelum melakukan hal lain adalah membersihkan cache aplikasi. Panduan lengkap bisa dicek dibawah ini ya!<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-pale-cyan-blue-background-color has-background\"><span class=\"ez-toc-section\" id=\"Cara_Clear_Cache_MyTelU_Mobile_di_Android\"><\/span>Cara Clear Cache MyTelU Mobile di Android<span class=\"ez-toc-section-end\"><\/span><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Metode ini <strong>tidak menghapus akun atau data login<\/strong>, hanya membersihkan file sementara<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Steps:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>Pengaturan (Settings)<\/strong> di HP Android<\/li>\n\n\n\n<li>Pilih menu <strong>Aplikasi<\/strong> \/ <strong>Apps<\/strong><\/li>\n\n\n\n<li>Cari dan pilih <strong>MyTelU Mobile<\/strong><\/li>\n\n\n\n<li>Masuk ke menu <strong>Penyimpanan &amp; Cache<\/strong> \/ <strong>Storage<\/strong><\/li>\n\n\n\n<li>Tekan tombol <strong>Hapus Cache (Clear Cache)<\/strong><\/li>\n\n\n\n<li>Buka kembali aplikasi dan coba login<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Jika Opsi \u201cHapus Cache\u201d Tidak Muncul<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Beberapa versi Android memiliki tampilan berbeda. Jika tidak menemukan menu cache:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Tekan dan tahan ikon aplikasi <strong>MyTelU Mobile<\/strong><\/li>\n\n\n\n<li>Choose <strong>Info Aplikasi<\/strong><\/li>\n\n\n\n<li>Log in <strong>Penyimpanan<\/strong><\/li>\n\n\n\n<li>Tekan <strong>Hapus Cache<\/strong><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u26a0\ufe0f Jangan Salah Pilih \u201cHapus Data\u201d<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Di menu yang sama biasanya ada opsi:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hapus Cache<\/strong> Aman<\/li>\n\n\n\n<li><strong>Hapus Data<\/strong> \u2192 Menghapus login dan pengaturan aplikasi<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Gunakan <strong>Hapus Cache<\/strong>, bukan Hapus Data, kecuali memang ingin reset aplikasi sepenuhnya.<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-pale-cyan-blue-background-color has-background\"><span class=\"ez-toc-section\" id=\"Clear_Cache_pada_iPhone_iOS\"><\/span>Clear Cache pada iPhone (iOS)<span class=\"ez-toc-section-end\"><\/span><\/h1>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/02\/Clear-Cache-pada-iOS-1024x1024.png\" alt=\"\" class=\"wp-image-29396 lazyload\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;width:335px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/02\/Clear-Cache-pada-iOS-1024x1024.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/02\/Clear-Cache-pada-iOS-300x300.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/02\/Clear-Cache-pada-iOS-150x150.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/02\/Clear-Cache-pada-iOS-768x768.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/02\/Clear-Cache-pada-iOS-1536x1536.png 1536w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/02\/Clear-Cache-pada-iOS-2048x2048.png 2048w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/02\/Clear-Cache-pada-iOS-50x50.png 50w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/02\/Clear-Cache-pada-iOS-80x80.png 80w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/02\/Clear-Cache-pada-iOS-263x263.png 263w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/02\/Clear-Cache-pada-iOS-100x100.png 100w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/02\/Clear-Cache-pada-iOS-526x526.png 526w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/02\/Clear-Cache-pada-iOS-960x960.png 960w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/02\/Clear-Cache-pada-iOS-500x500.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/02\/Clear-Cache-pada-iOS-255x255.png 255w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Berikut langkah-langkah <strong>clear cache aplikasi MyTelU Mobile di iPhone (iOS)<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Buka Pengaturan (Settings)<\/strong> di iPhone.<\/li>\n\n\n\n<li><strong>Scroll ke bawah<\/strong>, lalu pilih <strong>Umum (General)<\/strong>.<\/li>\n\n\n\n<li>Choose <strong>Penyimpanan iPhone (iPhone Storage)<\/strong>.<\/li>\n\n\n\n<li>Cari dan pilih aplikasi <strong>MyTelU Mobile<\/strong>.<\/li>\n\n\n\n<li>Ketuk <strong>Offload App<\/strong>.\n<ul class=\"wp-block-list\">\n<li>Tindakan ini akan menghapus cache dan data sementara aplikasi, tetapi dokumen serta data penting aplikasi tetap tersimpan.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Setelah proses selesai, <strong>instal ulang (Reinstall App)<\/strong> atau ketuk <strong>Reinstall App<\/strong> untuk memasang kembali aplikasi MyTelU Mobile.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Setelah aplikasi terpasang kembali, buka MyTelU Mobile dan coba login seperti biasa.<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-pale-cyan-blue-background-color has-background\"><span class=\"ez-toc-section\" id=\"Kapan_Perlu_Clear_Cache_MyTelU\"><\/span>Kapan Perlu Clear Cache MyTelU?<span class=\"ez-toc-section-end\"><\/span><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Lakukan jika mengalami:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Aplikasi loading lama<\/li>\n\n\n\n<li>Jadwal tidak muncul<\/li>\n\n\n\n<li>Nilai tidak update<\/li>\n\n\n\n<li>Gagal login padahal password benar<\/li>\n\n\n\n<li>Aplikasi force close sendiri<\/li>\n<\/ul>","protected":false},"author":34,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","class_list":["post-28800","faq","type-faq","status-publish","hentry","faq_topics-faq-mytelu-mobile"],"_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/28800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=28800"}],"version-history":[{"count":7,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/28800\/revisions"}],"predecessor-version":[{"id":29407,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/28800\/revisions\/29407"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=28800"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}