{"id":28937,"date":"2026-02-10T11:30:26","date_gmt":"2026-02-10T04:30:26","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/faq\/panduan-pengecekan-akun-microsoft-365-telkom-university\/"},"modified":"2026-04-21T14:58:59","modified_gmt":"2026-04-21T07:58:59","slug":"microsoft-365-account-verification-guide-telkom-university","status":"publish","type":"faq","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/microsoft-365-account-verification-guide-telkom-university\/","title":{"rendered":"Microsoft 365 Account Verification Guide  Telkom University"},"content":{"rendered":"<p class=\"wp-block-paragraph\">If you have successfully created a Telkom University SSO account but are still unable to connect to Microsoft 365, it is possible that the device you are using is still connected to a Microsoft 365 account from your previous workplace. To verify and resolve this, please follow the steps below :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Account Checking Steps<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Open a browser and go to <a href=\"https:\/\/www.office.com\">https:\/\/www.office.com<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check the account currently logged in at the top right corner.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure the active account is:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A Telkom University student\/staff account,<\/li>\n\n\n\n<li>Not a Microsoft 365 account from your previous workplace.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If You Are Still Logged in with a Work Account<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please log out of the work account first.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After that, log in again using your Telkom University student\/staff account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This step is necessary because if you are still using your work account, the system will automatically redirect you to your previous workplace\u2019s Microsoft 365 services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Additional Notes<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is recommended to use incognito\/private mode or a different browser to avoid account conflicts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure the email and password used match your Telkom University account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you still experience issues after following the steps above, please contact us again so we can assist you further.<\/p>","protected":false},"author":36,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","class_list":["post-28937","faq","type-faq","status-publish","hentry","faq_topics-faq-365","faq_topics-faq-office"],"_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/28937","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=28937"}],"version-history":[{"count":1,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/28937\/revisions"}],"predecessor-version":[{"id":28939,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/28937\/revisions\/28939"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=28937"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}