{"id":29731,"date":"2026-08-12T15:45:53","date_gmt":"2026-08-12T08:45:53","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?post_type=faq&#038;p=29731"},"modified":"2026-08-12T15:46:24","modified_gmt":"2026-08-12T08:46:24","slug":"informasi-terkait-kendala-penggunaan-website-satu","status":"publish","type":"faq","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-website-satu\/","title":{"rendered":"Informasi Terkait Kendala Penggunaan Website SATU"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #353535;color:#353535\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #353535;color:#353535\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-website-satu\/#Tidak_Bisa_Login_ke_satutelkomuniversityacidauthlogin_Dengan_Notifikasi_%E2%80%9CLogin_Failed%E2%80%9D\" >Tidak Bisa Login ke satu.telkomuniversity.ac.id\/auth\/login Dengan Notifikasi &#8220;Login Failed&#8221;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/faq\/informasi-terkait-kendala-penggunaan-website-satu\/#Kendala_Akses_ke_satutelkomuniversityacid_Sudah_Incognito_dan_Device_HP_Juga_Masih_Muncul_Gagal\" >Kendala Akses ke satu.telkomuniversity.ac.id, Sudah Incognito dan Device HP Juga Masih Muncul Gagal<\/a><\/li><\/ul><\/nav><\/div>\n<h3 class=\"wp-block-heading has-blush-light-purple-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Tidak_Bisa_Login_ke_satutelkomuniversityacidauthlogin_Dengan_Notifikasi_%E2%80%9CLogin_Failed%E2%80%9D\"><\/span>Tidak Bisa Login ke satu.telkomuniversity.ac.id\/auth\/login Dengan Notifikasi &#8220;Login Failed&#8221;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"253\" height=\"165\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/08\/failed.jpg\" alt=\"\" class=\"wp-image-29732 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/08\/failed.jpg 253w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/08\/failed-768x500.jpg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/08\/failed-18x12.jpg 18w\" data-sizes=\"(max-width: 253px) 100vw, 253px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 253px; --smush-placeholder-aspect-ratio: 253\/165;\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Apabila terdapat notifikasi tersebut, silakan dicoba akses di browser mode private\/incognito terlebih dahulu <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Guide <\/strong>: <a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/frequently-asked-questions\/browser-incognito\/\">Cara akses browser incognito<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-blush-light-purple-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Kendala_Akses_ke_satutelkomuniversityacid_Sudah_Incognito_dan_Device_HP_Juga_Masih_Muncul_Gagal\"><\/span> Kendala Akses ke satu.telkomuniversity.ac.id, Sudah Incognito dan Device HP Juga Masih Muncul Gagal<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"656\" height=\"198\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/08\/fail.jpg\" alt=\"\" class=\"wp-image-29733 lazyload\" style=\"--smush-placeholder-width: 656px; --smush-placeholder-aspect-ratio: 656\/198;width:553px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/08\/fail.jpg 656w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/08\/fail-768x231.jpg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/08\/fail-500x151.jpg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/08\/fail-255x77.jpg 255w\" data-sizes=\"(max-width: 656px) 100vw, 656px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Silakan coba fitur &#8220;<em>Lupa Kata Sandi<\/em>&#8221; terlebih dahulu, kemudian lakukan pengosongan cache dan login kembali ke portal lainnya.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Untuk mengakses fitur &#8220;<em>Lupa Kata Sandi<\/em>&#8220;, kunjungi tautan berikut: satu.telkomuniversity.ac.id\/auth\/forgot-password <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Petunjuk lebih lanjut dapat dilihat di<\/strong> : <a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/frequently-asked-questions\/bagaimana-jika-lupa-kata-sandi-akun-sso\/\">cara reset password <\/a><\/p>","protected":false},"author":35,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","class_list":["post-29731","faq","type-faq","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/29731","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=29731"}],"version-history":[{"count":3,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/29731\/revisions"}],"predecessor-version":[{"id":29736,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/faq\/29731\/revisions\/29736"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=29731"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}