{"id":22383,"date":"2023-05-30T14:03:45","date_gmt":"2023-05-30T07:03:45","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?page_id=22383"},"modified":"2025-04-11T13:54:35","modified_gmt":"2025-04-11T06:54:35","slug":"dokumentasi-kegiatan","status":"publish","type":"page","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/dokumentasi-kegiatan\/","title":{"rendered":"Activity Documentation"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"u_row\">\n        \t<div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3><strong>Dokumentasi Internal<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n<div class=\"vc_grid-container-wrapper vc_clearfix vc_grid-animation-fadeIn\">\n\t<div class=\"vc_grid-container vc_clearfix wpb_content_element vc_basic_grid\" data-initial-loading-animation=\"fadeIn\" data-vc-grid-settings=\"{&quot;page_id&quot;:22383,&quot;style&quot;:&quot;all&quot;,&quot;action&quot;:&quot;vc_get_vc_grid_data&quot;,&quot;shortcode_id&quot;:&quot;1744354394888-9ed16f45-aa32-3&quot;,&quot;tag&quot;:&quot;vc_basic_grid&quot;}\" data-vc-request=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-admin\/admin-ajax.php\" data-vc-post-id=\"22383\" data-vc-public-nonce=\"bdf52ca57d\">\n\t\t<style data-type=\"vc_shortcodes-custom-css\">.vc_custom_1419240516480{background-color: #f9f9f9 !important;}<\/style><div class=\"vc_grid vc_row vc_grid-gutter-30px vc_pageable-wrapper vc_hook_hover\" data-vc-pageable-content=\"true\"><div class=\"vc_pageable-slide-wrapper vc_clearfix\" data-vc-grid-content=\"true\"><div class=\"vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-item-zone-c-bottom\"><div class=\"vc_grid-item-mini vc_clearfix \"><div class=\"vc_gitem-animated-block\" ><div class=\"vc_gitem-zone vc_gitem-zone-a vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-1-1 vc_gitem-is-link lazyload\" style=\"background-image:inherit;\" data-bg-image=\"url(&#039;https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/plugins\/js_composer\/assets\/vc\/vc_gitem_image.png&#039;) !important\"><a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/it-service-desk-telkom-university-dan-tim-devti-laksanakan-uat-aplikasi-ticketing-5-0\/\" title=\"IT Service Desk Telkom University dan Tim DEVTI Laksanakan UAT Aplikasi Ticketing 5.0\" class=\"vc_gitem-link vc-zone-link\" ><\/a><img decoding=\"async\" class=\"vc_gitem-zone-img lazyload\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/plugins\/js_composer\/assets\/vc\/vc_gitem_image.png\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\"><div class=\"vc_gitem-zone-mini\"><\/div><\/div><\/div><div class=\"vc_gitem-zone vc_gitem-zone-c vc_custom_1419240516480\"><div class=\"vc_gitem-zone-mini\"><div class=\"vc_gitem_row vc_row vc_gitem-row-position-top\"><div class=\"vc_col-sm-12 vc_gitem-col vc_gitem-col-align-\"><div class=\"vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title\" ><h4 style=\"text-align: left\" >IT Service Desk Telkom University dan Tim DEVTI Laksanakan UAT Aplikasi Ticketing 5.0<\/h4><\/div><div class=\"vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt\" ><p style=\"text-align: left\" ><p>Bandung, 17 Juli 2026 \u2013 IT Service Desk Direktorat Pusat Teknologi Informasi (PUTI) Telkom University bersama tim Pengembangan Teknologi Informasi (DEVTI) melaksanakan kegiatan User Acceptance Testing (UAT) Aplikasi Ticketing 5.0 di Ruang VCON Telkom University, Bandung. Kegiatan ini bertujuan untuk memastikan pengembangan fitur baru, penyempurnaan proses bisnis, serta perbaikan aplikasi telah sesuai dengan kebutuhan operasional [&hellip;]<\/p>\n<\/p><\/div><div class=\"vc_btn3-container vc_btn3-left\"><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-color-juicy-pink\" a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/it-service-desk-telkom-university-dan-tim-devti-laksanakan-uat-aplikasi-ticketing-5-0\/\" class=\"vc_gitem-link vc_general vc_btn3 vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-color-juicy-pink\" title=\"Read more\">Read more<\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_clearfix\"><\/div><\/div><div class=\"vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-item-zone-c-bottom\"><div class=\"vc_grid-item-mini vc_clearfix \"><div class=\"vc_gitem-animated-block\" ><div class=\"vc_gitem-zone vc_gitem-zone-a vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-1-1 vc_gitem-is-link lazyload\" style=\"background-image:inherit;\" data-bg-image=\"url(&#039;https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/plugins\/js_composer\/assets\/vc\/vc_gitem_image.png&#039;) !important\"><a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/rapat-koordinasi-pengembangan-aplikasi-problem-management-untuk-mendukung-implementasi-iso-27001\/\" title=\"Rapat Koordinasi Pengembangan Aplikasi Problem Management untuk Mendukung Implementasi ISO 27001 Juli 2026\" class=\"vc_gitem-link vc-zone-link\" ><\/a><img decoding=\"async\" class=\"vc_gitem-zone-img lazyload\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/plugins\/js_composer\/assets\/vc\/vc_gitem_image.png\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\"><div class=\"vc_gitem-zone-mini\"><\/div><\/div><\/div><div class=\"vc_gitem-zone vc_gitem-zone-c vc_custom_1419240516480\"><div class=\"vc_gitem-zone-mini\"><div class=\"vc_gitem_row vc_row vc_gitem-row-position-top\"><div class=\"vc_col-sm-12 vc_gitem-col vc_gitem-col-align-\"><div class=\"vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title\" ><h4 style=\"text-align: left\" >Rapat Koordinasi Pengembangan Aplikasi Problem Management untuk Mendukung Implementasi ISO 27001 Juli 2026<\/h4><\/div><div class=\"vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt\" ><p style=\"text-align: left\" ><p>Pada hari Kamis, 9 Juli 2026, Direktorat PuTI menyelenggarakan Rapat Koordinasi Pengembangan Aplikasi Problem Management yang bertempat di Ruang VCON Direktorat PuTI. Kegiatan ini diikuti oleh Tim Service Desk dan Tim Satuan Riset TI sebagai bagian dari upaya peningkatan tata kelola layanan Teknologi Informasi yang mengacu pada implementasi ISO\/IEC 27001. Rapat difokuskan pada pembahasan proses [&hellip;]<\/p>\n<\/p><\/div><div class=\"vc_btn3-container vc_btn3-left\"><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-color-juicy-pink\" a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/rapat-koordinasi-pengembangan-aplikasi-problem-management-untuk-mendukung-implementasi-iso-27001\/\" class=\"vc_gitem-link vc_general vc_btn3 vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-color-juicy-pink\" title=\"Read more\">Read more<\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_clearfix\"><\/div><\/div><div class=\"vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-item-zone-c-bottom\"><div class=\"vc_grid-item-mini vc_clearfix \"><div class=\"vc_gitem-animated-block\" ><div class=\"vc_gitem-zone vc_gitem-zone-a vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-1-1 vc_gitem-is-link lazyload\" style=\"background-image:inherit;\" data-bg-image=\"url(&#039;https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/07\/Screenshot-3983-1024x640.png&#039;) !important\"><a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/it-service-desk-bandung-gelar-rapat-koordinasi-implementasi-aplikasi-ticketing-terpusat-bersama-kampus-cabang\/\" title=\"IT Service Desk Bandung Gelar Rapat Koordinasi Implementasi Aplikasi Ticketing Terpusat Bersama Kampus Cabang\" class=\"vc_gitem-link vc-zone-link\" ><\/a><img decoding=\"async\" class=\"vc_gitem-zone-img lazyload\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/07\/Screenshot-3983-1024x640.png\" alt=\"Rapat Koordinasi Pengembangan Aplikasi Problem Management Pendukung Implementasi ISO 270001 Juli 2026\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/640;\"><div class=\"vc_gitem-zone-mini\"><\/div><\/div><\/div><div class=\"vc_gitem-zone vc_gitem-zone-c vc_custom_1419240516480\"><div class=\"vc_gitem-zone-mini\"><div class=\"vc_gitem_row vc_row vc_gitem-row-position-top\"><div class=\"vc_col-sm-12 vc_gitem-col vc_gitem-col-align-\"><div class=\"vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title\" ><h4 style=\"text-align: left\" >IT Service Desk Bandung Gelar Rapat Koordinasi Implementasi Aplikasi Ticketing Terpusat Bersama Kampus Cabang<\/h4><\/div><div class=\"vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt\" ><p style=\"text-align: left\" ><p>Bandung, 13 Juli 2026 \u2013 IT Service Desk Direktorat Pusat Teknologi Informasi (PUTI) Telkom University menyelenggarakan rapat koordinasi secara daring bersama tim Service Desk Kampus Jakarta, Surabaya, dan Purwokerto. Kegiatan ini dilaksanakan sebagai langkah awal dalam mempersiapkan implementasi aplikasi ticketing (Service Desk) terpusat yang akan digunakan di seluruh lingkungan Telkom University. Rapat difokuskan pada pembahasan [&hellip;]<\/p>\n<\/p><\/div><div class=\"vc_btn3-container vc_btn3-left\"><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-color-juicy-pink\" a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/it-service-desk-bandung-gelar-rapat-koordinasi-implementasi-aplikasi-ticketing-terpusat-bersama-kampus-cabang\/\" class=\"vc_gitem-link vc_general vc_btn3 vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-color-juicy-pink\" title=\"Read more\">Read more<\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_clearfix\"><\/div><\/div><\/div><\/div>\n\t<\/div>\n<\/div><div style=\"color: #dd0000;text-align: left;font-family:Montserrat;font-weight:400;font-style:normal\" class=\"vc_custom_heading vc_do_custom_heading\" ><a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/category\/dokumentasi-kegiatan-internal\/\" target=\"_blank\">Klik di sini untuk melihat dokumentasi lengkapnya...<\/a><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3><strong>Dokumentasi User Education<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>    \t\t\t<\/div><!--\/u_row-->\n\t\t\t<div class=\"u_row\">\n        \t<div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n<div class=\"vc_grid-container-wrapper vc_clearfix vc_grid-animation-fadeIn\">\n\t<div class=\"vc_grid-container vc_clearfix wpb_content_element vc_basic_grid\" data-initial-loading-animation=\"fadeIn\" data-vc-grid-settings=\"{&quot;page_id&quot;:22383,&quot;style&quot;:&quot;all&quot;,&quot;action&quot;:&quot;vc_get_vc_grid_data&quot;,&quot;shortcode_id&quot;:&quot;1744354394888-2ea21a10-19ee-1&quot;,&quot;tag&quot;:&quot;vc_basic_grid&quot;}\" data-vc-request=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-admin\/admin-ajax.php\" data-vc-post-id=\"22383\" data-vc-public-nonce=\"bdf52ca57d\">\n\t\t<style data-type=\"vc_shortcodes-custom-css\">.vc_custom_1419240516480{background-color: #f9f9f9 !important;}<\/style><div class=\"vc_grid vc_row vc_grid-gutter-30px vc_pageable-wrapper vc_hook_hover\" data-vc-pageable-content=\"true\"><div class=\"vc_pageable-slide-wrapper vc_clearfix\" data-vc-grid-content=\"true\"><div class=\"vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-item-zone-c-bottom\"><div class=\"vc_grid-item-mini vc_clearfix \"><div class=\"vc_gitem-animated-block\" ><div class=\"vc_gitem-zone vc_gitem-zone-a vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-1-1 vc_gitem-is-link lazyload\" style=\"background-image:inherit;\" data-bg-image=\"url(&#039;https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/06\/eksekutor-3-1024x578.jpg&#039;) !important\"><a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/sosialisasi-eksekutor-ticketing-service-desk-puti-tw-2-2026\/\" title=\"Sosialisasi Eksekutor Ticketing Service Desk PuTI TW 2 2026\" class=\"vc_gitem-link vc-zone-link\" ><\/a><img decoding=\"async\" class=\"vc_gitem-zone-img lazyload\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/06\/eksekutor-3-1024x578.jpg\" alt=\"Sosialisasi Eksekutor Ticketing Service Desk PuTI TW 2 2026\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/578;\"><div class=\"vc_gitem-zone-mini\"><\/div><\/div><\/div><div class=\"vc_gitem-zone vc_gitem-zone-c vc_custom_1419240516480\"><div class=\"vc_gitem-zone-mini\"><div class=\"vc_gitem_row vc_row vc_gitem-row-position-top\"><div class=\"vc_col-sm-12 vc_gitem-col vc_gitem-col-align-\"><div class=\"vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title\" ><h4 style=\"text-align: left\" >Sosialisasi Eksekutor Ticketing Service Desk PuTI TW 2 2026<\/h4><\/div><div class=\"vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt\" ><p style=\"text-align: left\" ><p>Direktorat Pusat Teknologi Informasi (PUTI) Telkom University menyelenggarakan&nbsp;Sosialisasi Eksekutor Sistem Ticketing IT Service Desk&nbsp;pada&nbsp;Kamis, 11 Juni 2026, bertempat di&nbsp;Gedung Panambulai, Ruang Rapat Lantai&nbsp;2, pukul&nbsp;10.00\u201311.00 WIB. Kegiatan ini ditujukan bagi para eksekutor yang terlibat dalam proses penanganan tiket untuk memperoleh informasi terbaru terkait sistem, alur kerja, serta praktik terbaik dalam pengelolaan layanan TI. Dalam sosialisasi ini, [&hellip;]<\/p>\n<\/p><\/div><div class=\"vc_btn3-container vc_btn3-left\"><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-color-juicy-pink\" a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/sosialisasi-eksekutor-ticketing-service-desk-puti-tw-2-2026\/\" class=\"vc_gitem-link vc_general vc_btn3 vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-color-juicy-pink\" title=\"Read more\">Read more<\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_clearfix\"><\/div><\/div><div class=\"vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-item-zone-c-bottom\"><div class=\"vc_grid-item-mini vc_clearfix \"><div class=\"vc_gitem-animated-block\" ><div class=\"vc_gitem-zone vc_gitem-zone-a vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-1-1 vc_gitem-is-link lazyload\" style=\"background-image:inherit;\" data-bg-image=\"url(&#039;https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/gambar-2-1-1024x1024.jpg&#039;) !important\"><a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/sosialisasi-aktivasi-sso-dosen-baru-fakultas-kedokteran-telkom-university\/\" title=\"Sosialisasi Aktivasi SSO Dosen Baru Fakultas Kedokteran Telkom University 2026\" class=\"vc_gitem-link vc-zone-link\" ><\/a><img decoding=\"async\" class=\"vc_gitem-zone-img lazyload\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/gambar-2-1-1024x1024.jpg\" alt=\"Sosialisasi Aktivasi SSO Dosen Baru Fakultas Kedokteran Telkom University 2026\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\"><div class=\"vc_gitem-zone-mini\"><\/div><\/div><\/div><div class=\"vc_gitem-zone vc_gitem-zone-c vc_custom_1419240516480\"><div class=\"vc_gitem-zone-mini\"><div class=\"vc_gitem_row vc_row vc_gitem-row-position-top\"><div class=\"vc_col-sm-12 vc_gitem-col vc_gitem-col-align-\"><div class=\"vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title\" ><h4 style=\"text-align: left\" >Sosialisasi Aktivasi SSO Dosen Baru Fakultas Kedokteran Telkom University 2026<\/h4><\/div><div class=\"vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt\" ><p style=\"text-align: left\" ><p>Telah selesai dilaksanakan pendampingan pada kegiatan mobilisasi aktivasi SSO dosen baru Fakultas Kedokteran (FK) dengan membantu proses aktivasi akun dan penanganan kendala yang dialami dosen selama kegiatan berlangsung. Sosialisasi terkait penggunaan dan aktivasi SSO disampaikan oleh tim Pengembangan TI PuTI. Kegiatan ini diselenggarakan oleh bagian SDM pada : \ud83d\uddd3: Senin, 25 Mei 2026 \ud83d\udd70: 11.00 [&hellip;]<\/p>\n<\/p><\/div><div class=\"vc_btn3-container vc_btn3-left\"><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-color-juicy-pink\" a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/sosialisasi-aktivasi-sso-dosen-baru-fakultas-kedokteran-telkom-university\/\" class=\"vc_gitem-link vc_general vc_btn3 vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-color-juicy-pink\" title=\"Read more\">Read more<\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_clearfix\"><\/div><\/div><div class=\"vc_grid-item vc_clearfix vc_col-sm-4 vc_grid-item-zone-c-bottom\"><div class=\"vc_grid-item-mini vc_clearfix \"><div class=\"vc_gitem-animated-block\" ><div class=\"vc_gitem-zone vc_gitem-zone-a vc-gitem-zone-height-mode-auto vc-gitem-zone-height-mode-auto-1-1 vc_gitem-is-link lazyload\" style=\"background-image:inherit;\" data-bg-image=\"url(&#039;https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/SLA-4-1024x535.jpg&#039;) !important\"><a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/sosialisasi-sla-service-level-agreement-2026\/\" title=\"Sosialisasi SLA (Service Level Agreement) Layanan TI 2026\" class=\"vc_gitem-link vc-zone-link\" ><\/a><img decoding=\"async\" class=\"vc_gitem-zone-img lazyload\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/SLA-4-1024x535.jpg\" alt=\"Sosialisasi SLA (Service Level Agreement) Layanan TI 2026\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/535;\"><div class=\"vc_gitem-zone-mini\"><\/div><\/div><\/div><div class=\"vc_gitem-zone vc_gitem-zone-c vc_custom_1419240516480\"><div class=\"vc_gitem-zone-mini\"><div class=\"vc_gitem_row vc_row vc_gitem-row-position-top\"><div class=\"vc_col-sm-12 vc_gitem-col vc_gitem-col-align-\"><div class=\"vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_title\" ><h4 style=\"text-align: left\" >Sosialisasi SLA (Service Level Agreement) Layanan TI 2026<\/h4><\/div><div class=\"vc_custom_heading vc_gitem-post-data vc_gitem-post-data-source-post_excerpt\" ><p style=\"text-align: left\" ><p>Direktorat PuTI Telkom University mengundang seluruh civitas akademika untuk mengikuti kegiatan Sosialisasi Service Level Agreement (SLA) yang akan dilaksanakan secara online melalui Microsoft Teams. Kegiatan ini bertujuan untuk memberikan pemahaman mengenai standar layanan, indikator kinerja, serta mekanisme monitoring dan evaluasi SLA guna meningkatkan kualitas layanan teknologi informasi di lingkungan Telkom University. Melalui kegiatan ini, peserta [&hellip;]<\/p>\n<\/p><\/div><div class=\"vc_btn3-container vc_btn3-left\"><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-color-juicy-pink\" a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/sosialisasi-sla-service-level-agreement-2026\/\" class=\"vc_gitem-link vc_general vc_btn3 vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-color-juicy-pink\" title=\"Read more\">Read more<\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_clearfix\"><\/div><\/div><\/div><\/div>\n\t<\/div>\n<\/div><div style=\"color: #dd0000;text-align: left;font-family:Montserrat;font-weight:400;font-style:normal\" class=\"vc_custom_heading vc_do_custom_heading\" ><a href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/category\/dokumentasi-user-education\/\" target=\"_blank\">Klik di sini untuk melihat dokumentasi lengkapnya...<\/a><\/div><\/div><\/div><\/div><\/div>    \t\t\t<\/div><!--\/u_row-->\n\t\t\t<div class=\"u_row\">\n        \t<div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div>    \t\t\t<\/div><!--\/u_row-->\n\t<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"Dokumentasi Internal IT Service Desk Telkom University dan Tim DEVTI Laksanakan UAT Aplikasi Ticketing 5.0Bandung, 17 Juli 2026 \u2013 IT Service Desk Direktorat Pusat Teknologi Informasi (PUTI) Telkom University bersama tim Pengembangan Teknologi Informasi (DEVTI) melaksanakan kegiatan User Acceptance Testing (UAT) Aplikasi Ticketing 5.0 di Ruang VCON Telkom University, Bandung. Kegiatan ini bertujuan untuk memastikan [...]","protected":false},"author":18,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22383","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/pages\/22383","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=22383"}],"version-history":[{"count":7,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/pages\/22383\/revisions"}],"predecessor-version":[{"id":26939,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/pages\/22383\/revisions\/26939"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=22383"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}