{"id":23794,"date":"2023-12-07T14:53:39","date_gmt":"2023-12-07T07:53:39","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?p=23794"},"modified":"2023-12-07T15:03:42","modified_gmt":"2023-12-07T08:03:42","slug":"standar-waktu-target-eksekusi-sesuai-prioritas-layanan-di-direktorat-puti","status":"publish","type":"post","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/standar-waktu-target-eksekusi-sesuai-prioritas-layanan-di-direktorat-puti\/","title":{"rendered":"Standar Waktu Target Eksekusi sesuai Prioritas Layanan di Direktorat PuTI"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #353535;color:#353535\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #353535;color:#353535\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/standar-waktu-target-eksekusi-sesuai-prioritas-layanan-di-direktorat-puti\/#Layanan_Insiden\" >Layanan Insiden<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/standar-waktu-target-eksekusi-sesuai-prioritas-layanan-di-direktorat-puti\/#Layanan_Permintaan\" >Layanan Permintaan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/standar-waktu-target-eksekusi-sesuai-prioritas-layanan-di-direktorat-puti\/#Layanan_Permintaan_Aplikasi\" >Layanan Permintaan Aplikasi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/standar-waktu-target-eksekusi-sesuai-prioritas-layanan-di-direktorat-puti\/#Perubahan_Aplikasi\" >Perubahan Aplikasi<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-blush-bordeaux-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Layanan_Insiden\"><\/span>Layanan Insiden<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Terbagi beberapa kategori: <br>Akses Internet, RFID, Keamanan Informasi, Server, Email, SSL, Blog, Website\/Subdomain, Lisensi Serial Number, Bugs.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"367\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.36.27-1024x367.png\" alt=\"\" class=\"wp-image-23795 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.36.27-1024x367.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.36.27-300x107.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.36.27-150x54.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.36.27-768x275.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.36.27-1536x550.png 1536w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.36.27-500x179.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.36.27-255x91.png 255w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.36.27.png 2004w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/367;\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"268\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.39.56-1024x268.png\" alt=\"\" class=\"wp-image-23796 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.39.56-1024x268.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.39.56-300x79.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.39.56-150x39.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.39.56-768x201.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.39.56-1536x402.png 1536w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.39.56-500x131.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.39.56-255x67.png 255w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.39.56.png 1994w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/268;\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-electric-grass-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Layanan_Permintaan\"><\/span>Layanan Permintaan<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Terbagi beberapa kategori:<br>Akses Internet, Port\/IP Public, Data Infrastruktur, Scan Security, Device Wipe, Server, Hosting, SSL, DNS, Data Dokumen, Lisensi Serial Number, Website\/Subdomain, SSO(Single Sign On), Reset Password Akun, Broadcast, Manajemen Akses, Authentikasi.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"483\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.44.03-1024x483.png\" alt=\"\" class=\"wp-image-23797 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.44.03-1024x483.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.44.03-300x142.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.44.03-150x71.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.44.03-768x362.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.44.03-1536x725.png 1536w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.44.03-2048x966.png 2048w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.44.03-500x236.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.44.03-255x120.png 255w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/483;\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-electric-grass-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Layanan_Permintaan_Aplikasi\"><\/span>Layanan Permintaan Aplikasi<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Terbagi beberapa kategori:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pengembangan Aplikasi, Pengembangan API dan Permintaan Data Aplikasi.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"297\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.47.41-1-1024x297.png\" alt=\"\" class=\"wp-image-23799 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.47.41-1-1024x297.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.47.41-1-300x87.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.47.41-1-150x44.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.47.41-1-768x223.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.47.41-1-1536x446.png 1536w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.47.41-1-500x145.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.47.41-1-255x74.png 255w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.47.41-1.png 1798w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/297;\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-blush-light-purple-gradient-background has-background\"><span class=\"ez-toc-section\" id=\"Perubahan_Aplikasi\"><\/span>Perubahan Aplikasi<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Terbagi 2 kategori:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Perubahan Aplikasi dan Perubahan API.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"133\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.52.43-1024x133.png\" alt=\"\" class=\"wp-image-23800 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.52.43-1024x133.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.52.43-300x39.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.52.43-150x20.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.52.43-768x100.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.52.43-1536x200.png 1536w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.52.43-500x65.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.52.43-255x33.png 255w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-at-14.52.43.png 1796w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/133;\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>Layanan Insiden Terbagi beberapa kategori: Akses Internet, RFID, Keamanan Informasi, Server, Email, SSL, Blog, Website\/Subdomain, Lisensi Serial Number, Bugs. Layanan Permintaan Terbagi beberapa kategori:Akses Internet, Port\/IP Public, Data Infrastruktur, Scan Security, Device Wipe, Server, Hosting, SSL, DNS, Data Dokumen, Lisensi Serial Number, Website\/Subdomain, SSO(Single Sign On), Reset Password Akun, Broadcast, Manajemen Akses, Authentikasi. Layanan Permintaan [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":23804,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_wds_title":"","_wds_metadesc":"","_wds_focus-keywords":"","_wds_meta-robots-adv":"","_wds_meta-robots-noindex":false,"_wds_meta-robots-nofollow":false,"_wds_meta-robots-index":false,"_wds_meta-robots-follow":false,"_wds_autolinks-exclude":false,"_wds_canonical":"","_wds_redirect":"","_wds_opengraph":[],"_wds_twitter":[],"wds_primary_category":59,"footnotes":""},"categories":[175,59],"tags":[],"class_list":["post-23794","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-ticketing"],"jetpack_featured_media_url":"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2023\/12\/Untitled-min.png","_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/23794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=23794"}],"version-history":[{"count":4,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/23794\/revisions"}],"predecessor-version":[{"id":23806,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/23794\/revisions\/23806"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media\/23804"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=23794"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/categories?post=23794"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/tags?post=23794"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}