{"id":26512,"date":"2025-01-16T11:24:36","date_gmt":"2025-01-16T04:24:36","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?p=26512"},"modified":"2025-01-25T08:37:18","modified_gmt":"2025-01-25T01:37:18","slug":"transfer-knowledge-service-desk-tunc-sla-faq","status":"publish","type":"post","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/transfer-knowledge-service-desk-tunc-sla-faq\/","title":{"rendered":"Transfer Knowledge Service Desk TUNC (SLA &amp; FAQ)"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Berikut ini dokumentasi kegiatan Transfer Knowledge Service Desk TUNC (SLA &amp; FAQ) dilaksanakan pada hari Kamis, 16 Januari 2025 di Ruang VCON Lantai 2 Gedung Panambulai.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Transfer knowledge bertujuan untuk <em>sharing<\/em> mengenai standar SLA yang berlaku serta bagaimana cara penanganan ServiceDesk yang menjadi <em>first-level <\/em>untuk analisa permasalahan user. Maka dari itu rapat ini diadakan guna untuk berkoordinasi dengan ServiceDesk lain di kampus cabang.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-16-111432-1024x1024.png\" alt=\"\" class=\"wp-image-26513 lazyload\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;width:412px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-16-111432-1024x1024.png 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-16-111432-300x300.png 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-16-111432-150x150.png 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-16-111432-1536x1536.png 1536w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-16-111432-2048x2048.png 2048w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-16-111432-50x50.png 50w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-16-111432-80x80.png 80w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-16-111432-263x263.png 263w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-16-111432-100x100.png 100w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-16-111432-526x526.png 526w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-16-111432-960x960.png 960w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-16-111432-500x500.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-16-111432-255x255.png 255w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\">Undangan Kegiatan<\/figcaption><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-style-default\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-29-1024x1024.jpg\" alt=\"\" class=\"wp-image-26514 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-29-1024x1024.jpg 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-29-300x300.jpg 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-29-150x150.jpg 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-29-1536x1536.jpg 1536w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-29-2048x2048.jpg 2048w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-29-50x50.jpg 50w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-29-80x80.jpg 80w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-29-263x263.jpg 263w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-29-100x100.jpg 100w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-29-526x526.jpg 526w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-29-960x960.jpg 960w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-29-500x500.jpg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-29-255x255.jpg 255w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-33-1024x1024.jpg\" alt=\"\" class=\"wp-image-26515 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-33-1024x1024.jpg 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-33-300x300.jpg 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-33-150x150.jpg 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-33-1536x1536.jpg 1536w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-33-2048x2048.jpg 2048w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-33-50x50.jpg 50w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-33-80x80.jpg 80w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-33-263x263.jpg 263w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-33-100x100.jpg 100w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-33-526x526.jpg 526w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-33-960x960.jpg 960w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-33-500x500.jpg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-33-255x255.jpg 255w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/1024;\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Materi Transfer Knowledge<\/p>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/Transfer-Knowledge-Service-Desk-TUNC-SLA-FAQ-3.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"PDF embed\"><\/object><\/div>","protected":false},"excerpt":{"rendered":"<p>Berikut ini dokumentasi kegiatan Transfer Knowledge Service Desk TUNC (SLA &amp; FAQ) dilaksanakan pada hari Kamis, 16 Januari 2025 di Ruang VCON Lantai 2 Gedung Panambulai. Transfer knowledge bertujuan untuk sharing mengenai standar SLA yang berlaku serta bagaimana cara penanganan ServiceDesk yang menjadi first-level untuk analisa permasalahan user. Maka dari itu rapat ini diadakan guna [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":26516,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_wds_title":"","_wds_metadesc":"","_wds_focus-keywords":"","_wds_meta-robots-adv":"","_wds_meta-robots-noindex":false,"_wds_meta-robots-nofollow":false,"_wds_meta-robots-index":false,"_wds_meta-robots-follow":false,"_wds_autolinks-exclude":false,"_wds_canonical":"","_wds_redirect":"","_wds_opengraph":[],"_wds_twitter":[],"wds_primary_category":205,"footnotes":""},"categories":[80],"tags":[],"class_list":["post-26512","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dokumentasi-user-education"],"jetpack_featured_media_url":"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/01\/photo_2025-01-16_11-15-29-1.jpg","_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/26512","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=26512"}],"version-history":[{"count":1,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/26512\/revisions"}],"predecessor-version":[{"id":26520,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/26512\/revisions\/26520"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media\/26516"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=26512"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/categories?post=26512"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/tags?post=26512"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}