{"id":27407,"date":"2025-05-22T13:33:24","date_gmt":"2025-05-22T06:33:24","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?p=27407"},"modified":"2025-05-22T13:33:26","modified_gmt":"2025-05-22T06:33:26","slug":"transfer-knowledge-service-desk-telu-connect-telu-guest-tune","status":"publish","type":"post","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/transfer-knowledge-service-desk-telu-connect-telu-guest-tune\/","title":{"rendered":"Transfer Knowledge Service Desk TelU Connect & TelU-Guest (TUNE)"},"content":{"rendered":"

Berikut ini dokumentasi kegiatan Transfer Knowledge Service Desk dengan pengembang Tim Infrastruktur yang dilaksanakan pada hari Kamis, 22 Mei 2025 di Ruang Rapat Lantai 2 Gedung Panambulai.<\/p>\n\n\n\n

Transfer Knowledge bertujuan untuk menyamakan pemahaman tim servicedesk dalam menangani berbagai layanan dan gangguan yang termasuk dalam ruang lingkup, seperti gangguan jaringan wired dan wireless, kendala login pada TUNE\/TelU Connect, serta permintaan instalasi jaringan, visitor code TUNE, dan akses internet IoT. Proses ini mendukung peningkatan kualitas layanan, efisiensi operasional, serta menjamin kelangsungan layanan meskipun terjadi pergantian personel, sehingga ServiceDesk dapat memberikan respon yang cepat, tepat, dan konsisten kepada pengguna.<\/p>\n\n\n

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Berikut ini dokumentasi kegiatan Transfer Knowledge Service Desk dengan pengembang Tim Infrastruktur yang dilaksanakan pada hari Kamis, 22 Mei 2025 di Ruang Rapat Lantai 2 Gedung Panambulai. Transfer Knowledge bertujuan untuk menyamakan pemahaman tim servicedesk dalam menangani berbagai layanan dan gangguan yang termasuk dalam ruang lingkup, seperti gangguan jaringan wired dan wireless, kendala login pada […]<\/p>\n","protected":false},"author":29,"featured_media":27411,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":205,"footnotes":""},"categories":[205],"tags":[],"class_list":["post-27407","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dokumentasi-kegiatan-internal"],"_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/27407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=27407"}],"version-history":[{"count":1,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/27407\/revisions"}],"predecessor-version":[{"id":27412,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/27407\/revisions\/27412"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media\/27411"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=27407"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/categories?post=27407"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/tags?post=27407"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}