{"id":28211,"date":"2025-10-14T14:41:25","date_gmt":"2025-10-14T07:41:25","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?p=28211"},"modified":"2026-04-14T19:48:47","modified_gmt":"2026-04-14T12:48:47","slug":"rapat-internal-aplikasi-service-desk","status":"publish","type":"post","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/rapat-internal-aplikasi-service-desk\/","title":{"rendered":"Rapat Internal Aplikasi Service Desk"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Rapat ini dilaksanakan pada Senin, 6 Oktober 2025, untuk membahas progres pengembangan dan evaluasi Aplikasi Service Desk versi 1.6 serta rencana UAT versi 1.7. Pembahasan mencakup temuan bug pada penyelesaian tiket dan cache keyword, penyesuaian mekanisme approval, penambahan fitur reminder dan rating layanan, serta peningkatan sistem notifikasi. Selain itu, dirumuskan pengembangan lanjutan seperti penyesuaian SLA, pembaruan terminologi layanan, serta penyempurnaan tampilan dan laporan agar sistem semakin efisien dan responsif terhadap kebutuhan pengguna.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1280\" height=\"681\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/10\/photo_2025-10-14_14-37-44.jpg\" alt=\"\" class=\"wp-image-28213 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/10\/photo_2025-10-14_14-37-44.jpg 1280w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/10\/photo_2025-10-14_14-37-44-300x160.jpg 300w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/10\/photo_2025-10-14_14-37-44-1024x545.jpg 1024w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/10\/photo_2025-10-14_14-37-44-150x80.jpg 150w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/10\/photo_2025-10-14_14-37-44-768x409.jpg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/10\/photo_2025-10-14_14-37-44-500x266.jpg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/10\/photo_2025-10-14_14-37-44-255x136.jpg 255w\" data-sizes=\"(max-width: 1280px) 100vw, 1280px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1280px; --smush-placeholder-aspect-ratio: 1280\/681;\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1280\" height=\"680\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/10\/photo_2025-10-14_14-37-46.jpg\" alt=\"\" class=\"wp-image-28212 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/10\/photo_2025-10-14_14-37-46.jpg 1280w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/10\/photo_2025-10-14_14-37-46-768x408.jpg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/10\/photo_2025-10-14_14-37-46-500x266.jpg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/10\/photo_2025-10-14_14-37-46-255x135.jpg 255w\" data-sizes=\"(max-width: 1280px) 100vw, 1280px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1280px; --smush-placeholder-aspect-ratio: 1280\/680;\" \/><\/figure>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Rapat ini dilaksanakan pada Senin, 6 Oktober 2025, untuk membahas progres pengembangan dan evaluasi Aplikasi Service Desk versi 1.6 serta rencana UAT versi 1.7. Pembahasan mencakup temuan bug pada penyelesaian tiket dan cache keyword, penyesuaian mekanisme approval, penambahan fitur reminder dan rating layanan, serta peningkatan sistem notifikasi. Selain itu, dirumuskan pengembangan lanjutan seperti penyesuaian SLA, [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":28214,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":205,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-28211","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"jetpack_featured_media_url":"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2025\/10\/Rapat-Internal-Aplikasi-Service-Desk-e1760427669251.png","_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/28211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=28211"}],"version-history":[{"count":1,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/28211\/revisions"}],"predecessor-version":[{"id":28215,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/28211\/revisions\/28215"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media\/28214"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=28211"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/categories?post=28211"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/tags?post=28211"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}