{"id":28216,"date":"2025-10-14T15:22:04","date_gmt":"2025-10-14T08:22:04","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?p=28216"},"modified":"2026-04-14T19:48:23","modified_gmt":"2026-04-14T12:48:23","slug":"rapat-koordinasi-rfc-aplikasi-service-desk-09-oktober-2025","status":"publish","type":"post","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/rapat-koordinasi-rfc-aplikasi-service-desk-09-oktober-2025\/","title":{"rendered":"Rapat Koordinasi RFC Aplikasi Service Desk – 09 Oktober 2025"},"content":{"rendered":"

Rapat ini dilaksanakan pada Kamis, 9 Oktober 2025, untuk membahas perkembangan dan pembaruan fitur pada Aplikasi Service Desk versi 4.0. Topik utama mencakup penambahan fitur rating khusus untuk Service Desk, pengembangan dashboard pemantauan tiket, serta evaluasi bug yang ditemukan dalam sistem. Selain itu, rapat juga membahas usulan perubahan alur kerja seperti penyederhanaan proses approval, penambahan informasi SLA pada form tiket, dan penyesuaian laporan kepuasan layanan agar lebih informatif dan efisien.<\/p>\n\n\n\n

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Rapat ini dilaksanakan pada Kamis, 9 Oktober 2025, untuk membahas perkembangan dan pembaruan fitur pada Aplikasi Service Desk versi 4.0. Topik utama mencakup penambahan fitur rating khusus untuk Service Desk, pengembangan dashboard pemantauan tiket, serta evaluasi bug yang ditemukan dalam sistem. Selain itu, rapat juga membahas usulan perubahan alur kerja seperti penyederhanaan proses approval, penambahan […]<\/p>\n","protected":false},"author":29,"featured_media":28219,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":205,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-28216","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/28216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=28216"}],"version-history":[{"count":2,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/28216\/revisions"}],"predecessor-version":[{"id":28969,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/28216\/revisions\/28969"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media\/28219"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=28216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/categories?post=28216"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/tags?post=28216"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}