{"id":28448,"date":"2025-12-09T15:11:38","date_gmt":"2025-12-09T08:11:38","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?p=28448"},"modified":"2026-04-15T12:06:36","modified_gmt":"2026-04-15T05:06:36","slug":"6-langkah-praktis-pembuatan-e-ticket-puti","status":"publish","type":"post","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/6-langkah-praktis-pembuatan-e-ticket-puti\/","title":{"rendered":"6 Langkah Praktis Pembuatan e-Ticket PUTI"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong><em>Semangat Pagi, Civitas Akademika Telkom University!<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Berikut kami sampaikan informasi mengenai penggunaan e-Ticket PUTI, portal resmi untuk menyampaikan permintaan maupun pelaporan kendala terkait layanan TI melalui portal SATU Telkom University.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Untuk menggunakan e-Ticket, silakan ikuti 6 langkah praktis berikut:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Kunjungi Portal SATU<\/strong><br>Akses satu.telkomuniversity.ac.id kemudian pilih aplikasi e-Ticket PUTI.<\/li>\n\n\n\n<li><strong>Buat Tiket Baru<\/strong><br>Gunakan menu Tiket Baru untuk menyampaikan kebutuhan atau kendala TI.<\/li>\n\n\n\n<li><strong>Isi Detail Permintaan\/Kendala<\/strong><br>Pilih layanan dan jelaskan kebutuhan atau kendala TI secara jelas agar tim dapat menanganinya dengan tepat. Jika ada, lampirkan link atau informasi tambahan yang relevan.<\/li>\n\n\n\n<li><strong>Lampirkan Evidence &amp; Submit<\/strong><br>Tambahkan evidence (screenshot\/dokumen pendukung) lalu klik Submit<\/li>\n\n\n\n<li><strong>Tiket Diproses Lebih Lanjut<\/strong><br>Tim Service Desk akan memverifikasi tiket dan meneruskannya kepada tim teknis terkait. Tiket akan diproses sesuai SLA yang berlaku. Konfirmasi penyelesaian akan dikirim melalui chat tiket.<\/li>\n\n\n\n<li><strong>Pantau Status Tiket<\/strong><br>Perkembangan tiket dapat dipantau melalui menu Tiket Saya.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Untuk bantuan lebih lanjut, dapat menghubungi:<br>\ud83d\udce7 servicedesk@telkomuniversity.ac.id<br>\ud83d\udcf1 0823 1994 9941<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Terima kasih.<br><br>Hello<br><em>Harmony, Excellence, Integrity<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Semangat Pagi, Civitas Akademika Telkom University! Berikut kami sampaikan informasi mengenai penggunaan e-Ticket PUTI, portal resmi untuk menyampaikan permintaan maupun pelaporan kendala terkait layanan TI melalui portal SATU Telkom University. Untuk menggunakan e-Ticket, silakan ikuti 6 langkah praktis berikut: Untuk bantuan lebih lanjut, dapat menghubungi:\ud83d\udce7 servicedesk@telkomuniversity.ac.id\ud83d\udcf1 0823 1994 9941 Terima kasih. SalamHarmony, Excellence, Integrity<\/p>","protected":false},"author":34,"featured_media":28449,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":80,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-28448","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/28448","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=28448"}],"version-history":[{"count":1,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/28448\/revisions"}],"predecessor-version":[{"id":28450,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/28448\/revisions\/28450"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media\/28449"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=28448"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/categories?post=28448"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/tags?post=28448"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}