{"id":29182,"date":"2026-04-16T13:23:06","date_gmt":"2026-04-16T06:23:06","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?p=29182"},"modified":"2026-05-13T10:53:46","modified_gmt":"2026-05-13T03:53:46","slug":"rapat-koordinasi-internal-problem-management-16-april-2026","status":"publish","type":"post","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/rapat-koordinasi-internal-problem-management-16-april-2026\/","title":{"rendered":"Rapat Koordinasi Internal Problem Management 16 April 2026"},"content":{"rendered":"<p>Berikut dokumentasi Rapat Koordinasi Internal Problem Management yang dilaksanakan pada hari Kamis, 16 April 2026 pukul 08.00\u201312.00 WIB di Ruang Rapat Lt. 2 Gedung Panambulai.<\/p>\n\n\n\n<p>Rapat ini dilaksanakan untuk membahas penyempurnaan proses bisnis Problem Management berdasarkan kerangka kerja ITIL, termasuk penyesuaian alur kerja antara tim Service Desk dan eksekutor dalam proses diagnosis, investigasi, validasi Root Cause Analysis (RCA), hingga penyelesaian permanen problem. Pembahasan juga mencakup penerapan mekanisme hold dan perpanjangan penyelesaian problem sesuai ketentuan, penyusunan alur terbaru Problem Management, serta pengembangan fitur pelaporan seperti Known Error Database, Knowledge Base, grafik monitoring problem, dan dashboard yang dapat difilter berdasarkan tahun dan triwulan. Hasil koordinasi ini menjadi dasar penguatan tata kelola Problem Management guna meningkatkan efektivitas analisis akar masalah, akurasi pelaporan, dan kemudahan monitoring penyelesaian problem secara berkelanjutan.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"226\" height=\"212\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-13-100838.png\" alt=\"\" class=\"wp-image-29183 lazyload\" style=\"--smush-placeholder-width: 226px; --smush-placeholder-aspect-ratio: 226\/212;width:288px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-13-100838.png 226w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/Screenshot-2026-05-13-100838-768x720.png 768w\" data-sizes=\"(max-width: 226px) 100vw, 226px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\">Undangan Rapat<\/figcaption><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Berikut dokumentasi Rapat Koordinasi Internal Problem Management yang dilaksanakan pada hari Kamis, 16 April 2026 pukul 08.00\u201312.00 WIB di Ruang Rapat Lt. 2 Gedung Panambulai. Rapat ini dilaksanakan untuk membahas penyempurnaan proses bisnis Problem Management berdasarkan kerangka kerja ITIL, termasuk penyesuaian alur kerja antara tim Service Desk dan eksekutor dalam proses diagnosis, investigasi, validasi Root [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":29184,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":205,"footnotes":""},"categories":[205],"tags":[],"class_list":["post-29182","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dokumentasi-kegiatan-internal"],"jetpack_featured_media_url":"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/Rapat-Koordinasi-Internal-Problem-Management-16-April-2026.png","_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/29182","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=29182"}],"version-history":[{"count":1,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/29182\/revisions"}],"predecessor-version":[{"id":29185,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/29182\/revisions\/29185"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media\/29184"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=29182"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/categories?post=29182"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/tags?post=29182"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}