{"id":29186,"date":"2026-05-04T16:35:38","date_gmt":"2026-05-04T09:35:38","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?p=29186"},"modified":"2026-05-13T10:54:10","modified_gmt":"2026-05-13T03:54:10","slug":"rapat-koordinasi-internal-service-desk-04-mei-2026","status":"publish","type":"post","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/rapat-koordinasi-internal-service-desk-04-mei-2026\/","title":{"rendered":"Rapat Koordinasi Internal Service Desk 04 Mei 2026"},"content":{"rendered":"<p>Berikut dokumentasi Rapat Koordinasi Internal Service Desk \u2013 Mei yang dilaksanakan pada hari Senin, 04 Mei 2026 pukul 13.30\u201315.30 WIB di Ruang VCON Lt. 2 Gedung Panambulai.<\/p>\n\n\n\n<p>Rapat ini dilaksanakan untuk membahas persiapan materi sosialisasi SLA layanan serta evaluasi pengembangan skema layanan pada aplikasi Service Desk. Pembahasan mencakup penyampaian dokumentasi SLA yang telah disetujui, penjelasan mekanisme response time pada kanal aplikasi tiket dan WhatsApp, skema pengecualian layanan pada kondisi darurat, serta alur layanan melalui WhatsApp AI Service Desk. Selain itu, rapat juga membahas rencana pelaksanaan sosialisasi secara daring kepada perwakilan unit kerja, fakultas, direktorat, dan research institute, serta penyempurnaan mekanisme notifikasi penutupan tiket dan pemisahan perhitungan layanan antara Service Desk dan eksekutor. Hasil koordinasi ini menjadi dasar tindak lanjut penguatan implementasi SLA agar layanan lebih terukur, transparan, dan selaras dengan kebutuhan operasional pengguna.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"226\" height=\"211\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/image-1.png\" alt=\"\" class=\"wp-image-29187 lazyload\" style=\"--smush-placeholder-width: 226px; --smush-placeholder-aspect-ratio: 226\/211;width:272px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/image-1.png 226w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/image-1-768x717.png 768w\" data-sizes=\"(max-width: 226px) 100vw, 226px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><figcaption class=\"wp-element-caption\">Undangan Rapat<\/figcaption><\/figure>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Berikut dokumentasi Rapat Koordinasi Internal Service Desk \u2013 Mei yang dilaksanakan pada hari Senin, 04 Mei 2026 pukul 13.30\u201315.30 WIB di Ruang VCON Lt. 2 Gedung Panambulai. Rapat ini dilaksanakan untuk membahas persiapan materi sosialisasi SLA layanan serta evaluasi pengembangan skema layanan pada aplikasi Service Desk. Pembahasan mencakup penyampaian dokumentasi SLA yang telah disetujui, penjelasan [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":29188,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":205,"footnotes":""},"categories":[205],"tags":[],"class_list":["post-29186","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dokumentasi-kegiatan-internal"],"jetpack_featured_media_url":"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/Rapat-Koordinasi-Internal-Service-Desk-04-Mei-2026.png","_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/29186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=29186"}],"version-history":[{"count":1,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/29186\/revisions"}],"predecessor-version":[{"id":29189,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/29186\/revisions\/29189"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media\/29188"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=29186"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/categories?post=29186"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/tags?post=29186"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}