{"id":29227,"date":"2026-05-21T11:42:49","date_gmt":"2026-05-21T04:42:49","guid":{"rendered":"https:\/\/servicedesk.telkomuniversity.ac.id\/?p=29227"},"modified":"2026-05-26T10:40:01","modified_gmt":"2026-05-26T03:40:01","slug":"sosialisasi-sla-service-level-agreement-2026","status":"publish","type":"post","link":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/sosialisasi-sla-service-level-agreement-2026\/","title":{"rendered":"Sosialisasi SLA (Service Level Agreement) Layanan TI 2026"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1587\" height=\"2245\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/Undangan_Sosialisasi_Service_Level_Agreement_SLA_Layanan_TI-1.png\" alt=\"\" class=\"wp-image-29229 lazyload\" style=\"--smush-placeholder-width: 1587px; --smush-placeholder-aspect-ratio: 1587\/2245;aspect-ratio:0.7069126484240424;width:361px;height:auto\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/Undangan_Sosialisasi_Service_Level_Agreement_SLA_Layanan_TI-1.png 1587w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/Undangan_Sosialisasi_Service_Level_Agreement_SLA_Layanan_TI-1-768x1086.png 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/Undangan_Sosialisasi_Service_Level_Agreement_SLA_Layanan_TI-1-500x707.png 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/Undangan_Sosialisasi_Service_Level_Agreement_SLA_Layanan_TI-1-255x361.png 255w\" data-sizes=\"(max-width: 1587px) 100vw, 1587px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Direktorat PuTI Telkom University mengundang seluruh civitas akademika untuk mengikuti kegiatan <strong>Sosialisasi Service Level Agreement (SLA)<\/strong> yang akan dilaksanakan secara online melalui Microsoft Teams. Kegiatan ini bertujuan untuk memberikan pemahaman mengenai standar layanan, indikator kinerja, serta mekanisme monitoring dan evaluasi SLA guna meningkatkan kualitas layanan teknologi informasi di lingkungan Telkom University.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Melalui kegiatan ini, peserta akan memperoleh wawasan terkait:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pengenalan Service Level Agreement (SLA)<\/li>\n\n\n\n<li>Standar dan indikator kinerja layanan<\/li>\n\n\n\n<li>Mekanisme SLA meliputi proses, monitoring, dan evaluasi<\/li>\n\n\n\n<li>Diskusi dan tanya jawab<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Detail Kegiatan<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hari\/Tanggal:<\/strong> Kamis, 21 Mei 2026<\/li>\n\n\n\n<li><strong>Waktu:<\/strong> 10.00 \u2013 12.00 WIB<\/li>\n\n\n\n<li><strong>Tempat:<\/strong> Online (Microsoft Teams)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Informasi rekaman dan materi kegiatan dapat diperoleh melalui :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/teams.microsoft.com\/l\/meetingrecap?driveId=b%21qH5O6lZKf0ayfZrwNjtYwfduA_WhkqZBkg2-6TQG51bnFllqir5ZTZ5UipySMbfv&amp;driveItemId=01XTR3F3NEV5WHL356RVGZNIVKBWN4OVVX&amp;sitePath=https%3A%2F%2Ftelkomuniversityofficial-my.sharepoint.com%2F%3Av%3A%2Fg%2Fpersonal%2Fservicedesk_telkomuniversity_ac_id%2FIQCkr2x1776NTZaiqg2bx1a3AWCNMHM8AbK9uwHypM9XPTM&amp;fileUrl=https%3A%2F%2Ftelkomuniversityofficial-my.sharepoint.com%2Fpersonal%2Fservicedesk_telkomuniversity_ac_id%2FDocuments%2FRekaman%2FSosialisasi+Service+Level+Agreement+%28SLA%29-20260521_101042-Meeting+Recording.mp4%3Fweb%3D1&amp;iCalUid=040000008200E00074C5B7101A82E00800000000CCC2F4EB7AE6DC0100000000000000001000000086B7A0F7D9F61E469F046D7519121697&amp;threadId=19%3Ameeting_NGM0ZGE4ODQtODYxYi00NTg4LThlMjItMTdkNDM1OWNkMWM5%40thread.v2&amp;organizerId=b6b5eeeb-0e5d-41fc-82fd-d9a960fe677f&amp;tenantId=90affe0f-c2a3-4108-bb98-6ceb4e94ef15&amp;callId=e3e81d29-30d5-4964-8d91-bafabccad7c2&amp;threadType=Meeting&amp;meetingType=Scheduled&amp;subType=RecapSharingLink_RecapCore\">Recording Sosialisasi SLA 2026<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Materi : <a href=\"https:\/\/drive.google.com\/file\/d\/1KLe-4gSFZfuWouZ_S0w78pqgANW7TDW7\/view?usp=sharing\">SLA Direktorat PuTI<\/a><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1280\" height=\"800\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/SLA-2.jpg\" alt=\"\" class=\"wp-image-29231 lazyload\" style=\"--smush-placeholder-width: 1280px; --smush-placeholder-aspect-ratio: 1280\/800;aspect-ratio:1.6000962753474939\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/SLA-2.jpg 1280w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/SLA-2-768x480.jpg 768w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/SLA-2-18x12.jpg 18w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/SLA-2-500x313.jpg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/SLA-2-255x159.jpg 255w\" data-sizes=\"(max-width: 1280px) 100vw, 1280px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-bt_thumb_size_5\"><img decoding=\"async\" width=\"500\" height=\"309\" data-src=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/SLA-3-500x309.jpg\" alt=\"\" class=\"wp-image-29232 lazyload\" data-srcset=\"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/SLA-3-500x309.jpg 500w, https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/SLA-3-18x12.jpg 18w\" data-sizes=\"(max-width: 500px) 100vw, 500px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 500px; --smush-placeholder-aspect-ratio: 500\/309;\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><br><\/p>","protected":false},"excerpt":{"rendered":"<p>Direktorat PuTI Telkom University mengundang seluruh civitas akademika untuk mengikuti kegiatan Sosialisasi Service Level Agreement (SLA) yang akan dilaksanakan secara online melalui Microsoft Teams. Kegiatan ini bertujuan untuk memberikan pemahaman mengenai standar layanan, indikator kinerja, serta mekanisme monitoring dan evaluasi SLA guna meningkatkan kualitas layanan teknologi informasi di lingkungan Telkom University. Melalui kegiatan ini, peserta [&hellip;]<\/p>\n","protected":false},"author":35,"featured_media":29234,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":80,"footnotes":""},"categories":[80],"tags":[],"class_list":["post-29227","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dokumentasi-user-education"],"jetpack_featured_media_url":"https:\/\/servicedesk.telkomuniversity.ac.id\/wp-content\/uploads\/2026\/05\/SLA-4.jpg","_links":{"self":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/29227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/comments?post=29227"}],"version-history":[{"count":3,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/29227\/revisions"}],"predecessor-version":[{"id":29237,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/posts\/29227\/revisions\/29237"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media\/29234"}],"wp:attachment":[{"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/media?parent=29227"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/categories?post=29227"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/servicedesk.telkomuniversity.ac.id\/en\/wp-json\/wp\/v2\/tags?post=29227"}],"curies":[{"name":"WordPress","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}